Optimum

I called [protected] and was offered a 100deal for basic cable and internet 400 current speed i have which promo ended . I was informed that i can a pick up a box . I drive half hour to greenwood lake location. I was informed there is nothing in system that i must call optimum service again. The rep at the counter informed me he can provide me with a box if pay 247 a momth for optimum 400 speed and basic cable. I refused to pay so much money for coming to store. I wanted to pay what i was told over phone to just pick up box. I spent an hour and half on hold and transfers in sales department [protected] giving me the run around. After all the time wasted they informed that i cannot pick up box at location. I must have a rep come to my house for 60 dollars. I obviously became frustrated and i said this is wrong because i was told to go store and pick up box. The rep in store told me to pay 247 a month when i said no he called the police on me . I want to make a report on this horrific unprofessional experience i went through. I need a corporate manager call me please to resolve the issue. I never ever went through something so embarrassing for no reason. Your company assured that all calls are recorded and i would need to guys to review what i went through and still was not allowed my initial upgrade. The reps i spoke with gave me there id numbers please call me at [protected]. These reps need to be spoken with. Please return my call im Catherine Gonzalez. 6 columbia circle in highland mills ny 10930. Super disappointed customer.

I had automatic payment set up. I transferred the amount of my bill to one account and did a manual payment the night before the bill was due. The next day I was charged again with the automatic payment, causing my checking account to go negative. I complained that I wanted it reversed, I did not want a credit toward my next bill, considering it was days away from christmas. I notified my bank because I did not want an insufficient funds fee, and they disputed it. I am now being charged a 20 dollar fee for disputing the double payment which is absolutely ridiculous. I reached out to the company 12/23. I never heard back and then noticed my bill increased by 20 dollars. I reached out 1/10 and my boyfriend also called. He was told a manager would call back. On 1/13 I called because a manager never called. I was told we would receive a call by the end of the day. We did not. 1/14 I called again at 6 pm stating I never got a call back. I was put on hold 4-5 times and on the phone for over an hour. I was told I was charged a fee because of insufficient funds for the first transaction which is wrong. The second charge caused me to go negative. And then told I was charged because my bank disputed the transaction.. The customer service is absolutely terrible and I will never recommend this company to someone.

Have not had reliable Internet service for a week now. I went to an Optimum store and exchanged both my router and modem for newer models. Hooked it up, worked great for an hour then cut out. I have sporadic service at best. I call Customer Service. Hold times are ridiculous. The rep has no advice. I finally have a service call coming up (they no-showed the 1st time). If this issue can not be resolved, I will cancel Optimum and hook up service with another provider.