Dallas BBQ

241 west 42nd street. The women's bathroom was nasty. No toilet paper. Exposed sanitary products. Dirty tissue tissue. Nasty sink.

Sunday july 17th 2022. 1047pm

Womens Bathroom very dirty. See attached photos

I ate ate the Times Square location on Friday May 6. I had the chicken that day. Hours later I was throwing up, going to the bathroom, fever, chills, cold sweats. Literally crawling on the floor. I was rushed to urgent care and on an IV for hours and was told I have food poisoning. I am now on antibiotics and still in bed. I have filed a complaint with the Board of Health. Others have been getting sick at this same location and something must be done here.

Saturday April 2, 2022

We went to this establishment for some food and [protected]@2:30pm-3:34pm. The waitress Mateena did not give me all my food order. I ordered 2 combos with medium rare steaks which was 20.00 a pop, Did not realized it until Sunday when I got back into Baltimore yes that’s right Baltimore. I called the restaurant and ask for a manager and he was very disrespectful and dismissive he put me on hold for 20 minutes and then picked back up and to me to file a coon this website. Oh and my bill came to 158.00

My friend and I arrived at Dallas BBQ - Times Square (located at 241 W. 42nd Street between 7th and 8th Avenue) at approximately 10pm on Thursday, November 11th 2021 after leaving a play at the Golden Theatre.

An employee, who was at the take out window, by the name of Nicolas took my order, which included two (2) five piece Texas Wings; #5 Special Baby Back Ribs with Baked Potato; one (1) sprite; two (2) Cornbreads and a side of Homemade Cole Slaw. My order #1774093 was opened at 10:13pm and closed at 10:16pm.

In about ten minutes (10:30pm), my order had arrived, which made my friend and I ask Nicolas, "That came to fast, is the food fresh." Nicolas proceeded to say that the it was a slow night. My friend was taking one of the five piece Texas Wings, a cornbread and Homemade Cole Slaw to her home, and I had the rest of the order to go to my home. We proceeded to the train station and went our separate ways.

At approximately 11:28pm, my friend text me to say that her Texas wings were not fresh and that she could have "thrown her cornbread at someone and be brought up on assault charges" because the cornbread was so hard. I then proceeded to open my bags and could smell the old grease on the chicken and tasted a piece of the Baby Back Ribs and tell they were old as well.

Next, I immediately contacted BBQs Time's Square and spoke to Nicolas. I explained to him what we discovered that the food was old. He stated to call back in the morning. I explained to him that I needed to speak to a manager, and Nicolas sent me to a voicemail where I left a message.

I immediately called back and a person who identified himself as "Dennis" answered the phone and stated he is a manager. I started to tell him I just left the restaurant an hour ago and discovered that the meals that I purchased for my friend and I were not fresh. That the chicken itself was old and was refried and covered in oil. Dennis cut me off in mid part of the sentence and stated, "Oh no we dont refry food." I told him there are several things wrong, 1) the product is not fresh, 2) the product is covered in grease, 3) the cooks are not preparing it properly and using old oil. Dennis then had the audacity to say, "the wings are fried.. they are supposed to have grease." I told Dennis this is not a joke, I spent almost $60 at the establishment and came all the way home to discover I can not eat the food. I asked to have the situation resolved. A long pause occured and I begin to ask if he was still on the phone. Dennis then rudely asked, "Are you finished." I stated to Dennis his customer service skills are beyond poor and would like to speak to the General Manager who runs the Franchise. Dennis stated he was on vacation. I said, "Well thats convenient.. who is in charge." Dennis then proceeds to laugh and said "you people" are funny, I tell you the person is on vacation and you don't believe me and say that's convenient. I said this is not a joke, I want this to be resolved immediately. Dennis tells me to give him my Order Number, come to the franchise with the food, and then he will reimburse me.

Now, this is absolutely absurd, since the establishment closes at 12 midnight and we are still in a pandemic. No, I am not riding the subway or spending money on any other form of transportation at midnight when service is now limited. My friends stomach is hurting from eating one of the wings and I have a bag of untouched food. The vulgarity of Dennis to dismiss my complaint and laugh at me like I was calling BBQs to have a comedy hour. I was just entertained at a Broadway Play and already had my fill, I did not need Dennis' snide comments and crass attitude.

Unsatisfied and Disgusted Customer,

The greeter at Dallas BBQ was extremely rude. Although my partner and I tried to follow rules and regulations, she was making side comments during the short term we were following orders in terms of temperature checking. We tried to tell another server and our complaints were not heard. I understand that jobs are extremely hard and stressful, however being rude to us without reason is nasty and unprofessional. Thanks.

This will not be a long review. The customer service is terrible! Even the management is terrible! I waited 27 minutes to speak to a manager who never got on the phone. The person in charge of delivery and takeout picked saying he would help but put me on hold every 15 seconds because he had a call. I'll take my party of 15 elsewhere.

on May 05, 2020 at 2:20pm I was at the 241 W. 42nd Street Dallas BBQ - Times Square

I ordered:

1 Full Henny Wings
1 Fries
1 Onion Loaf
1 Moscato Mama
1 Blue Hawaii

Totaling: $75.06 with tax

I paid with my Visa ending in 6037

After getting on the train I realized I was charged an additional gratuity charge of $10.34, This gratuity was given without my knowledge or consent. I was not made aware that I would be charged a gratuity.

Are gratuity's automatic and what is the means of notifications to the customer before being charged.

Thank you for your attention and answer in this matter