Sears

When I was looking for windows for my home, I picked Sears due to the name and reputation. I got the in home consultation were the contractor a Jon Scher from Sears informed me that this would be a one day process for 9 windows, that the workers would install windows with moldings on the inside and outside of the home. After the days end, they would clean up after themselves and this will be the easiest process ever. For the 9 windows cost a little over 10, 000 which seemed ridiculous but once again it was Sears and the sales pitch plus the 20 year anything happens to them warranty got us hooked.
Signed the papers and installation was to start on November 17.
Day 1: Sears hired a company by the name of Raj Contractors to install the windows. Two workers came with 9 windows was informed that another crew of guys was coming to assist to install. 3 hours later I was informed that the other guys had to go for a ladder because they had the wrong size. Next hour, I was informed that the guys had a flat tire and couldn’t make it. So around 3pm, they started the install on the windows with only two guys. After a couple of hours I was informed that the crew hired to do the outside molding wouldn’t be able to come and the would arrive tomorrow early to replace the moldings. The two man crew on the inside of the house ran out of material to properly install the windows. So for two of the windows they took out the old windows and left two windows inside without sealing the edges and no protection from them falling out. The contractors didn’t clean up after themselves and left the old windows with all the paint and wood on the floor Plus that night was extremely cold and all the wind came through the house forcing my brother in law to stay at a nearby hotel for the night.
Day 2: After explaining to my supervisor I had to take off another day of work, no one showed up. Explanation was that they were out of materials and had to wait for them to come in and that they were working on another job. Once again, informed that they would come in tomorrow early to repair the windows. Spoke to Jon Scher about the mess and he contacted his supervisor Jason Shawky who called me and said that they would fire the last group and send out new contractors to finish the job. Due to no seals on the windows edges and another cold night, brother in law had to spend another night at a hotel as well as the entire house was freezing.
Day 3: The same contractors came. Now they had the guys to work on the outside and complete the work inside of the house as work was finally getting done was informed that they ran out of materials again and that they would have to go to Home Depot to pick up some more. There is a Home Depot less than one mile away from me. I assumed they went to that one no it took 3 hours for them to go to a Home Depot that was nowhere near where I lived for them to pick up some simple caulking and other supplies. Now at this point, I have neighbors walking pass the house noticing the remodeling of the front. The workers on the outside actually stopped working so that they could give the neighbors their business cards for side jobs. I had to ask them to get back to work since they were 3 days behind already. By the end of the day they weren’t finished. My front yard was covered with scrap metal, ladders and a few of the old windows they weren’t able to carry back. I was furious because I didn’t want to receive a ticket from sanitation so I had to contact some scrap metal contractors who were able to take away all the materials they left plus materials from my backyard were the children play was left with scrap metal as well. They ate lunch in my house and didn’t even take their garbage with them. I was beyond furious because when talking with the contractor was like talking to little children at this point.
Day 4: During the processes of having these contractors at my house I had hired other contractors to start work on other projects like the floor and ceiling, but due to the fact that Sears was behind in schedule, delayed work for everyone else. While I was talking with my contractors for walls, they noticed that the walls around the windows were badly damaged from the last time they came to inspect the house prior to the working. As well they noticed that the windows didn’t reach all the way. When I brought that to the attention of the Sears contractors, they informed me that the windows were not properly measured, mind you that Sears, previously had Jon Scher and later another contractor measure the windows to about 1/16 of an inch. I was informed by the contractor that 3 of the windows would need to be reordered and re-measure again. I was supposed to sign a work order of completion on that day but was told by the contractors that they had told Sears to put a reorder of the windows in. Once I asked representatives at Sears about the new windows, they told me they didn’t know what I was talking about. I asked the Sears contractors about the damage around the windows and they once again took a nice trip around the world to go get some material to fix the damages. They told me that this was temporary because of the new windows coming in of course no new windows were even heard of by Sears.
This whole process was the worst experience I have ever gone through with contractors and I had 4 different contractors all together and the rest of them were no named individuals in comparison to Sears.
The contractors that I hired actually did me a favor and patched up the aweful job that Sears did for a fee of course.