StubHub reviews and complaints 1
View all 354 complaintsStubHub - tickets scam, poor customer service
Don't EVER use Stubhub for anything! They are thieves! I bought courtside tickets to see the Knicks play the Bulls at the Garden. When I got to Will Call, the ticket agent said the tix were not there and to go to their Times Square location (1440 Broadway). When I got there, the office was closed early (because of the Christmas holiday). Someone left a message on my voicemail saying they dropped the tickets off at the Marriot. When I got to the Marriot, the front desk said no one dropped off any tickets. I called customer service where I talked to a d-bag named "Seth" that proceeded to lecture me about how they are not responsible for me not "picking up the tickets in a timely manner". When I stated there were no tickets to pick up, he said, "We had your tickets but you took too long to get them." He refused to issue a refund stating "If we make an exception for you, we have to make an exception for everyone else." Bottom line, someone took my courtside tickets and enjoyed the game on my dime ($233).
Latest StubHub Reviews
Sold Invisible Tickets Proceed with Caution: A Personal Warning About StubHub Terrible Service and Unresolved PRoblems Costing Hours and Hundreds Stubhub isn't even a valid provider of this event and over charged for this event Ticket salesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!