Mavis Discount Tire

I brought my (2018 Hyundai Santa Fe to

Mavis Discount Tire in Pleasantville, NY for State Inspection and an oil change last night, February 17, 2023 at (5 PM). The experience I had was displeasing, unprofessional, and infuriating.

I picked up the car two hours later (I called and they said it was ready) and went home. I noticed that the new Inspection Sticker had not been applied to the windshield. When I called, despite accepting my payment earlier, they told me that there was a mistake and the service had not been performed.

I had to go back there and wait. When I met with the Manager he raised his voice and told me that the car was brought in with no gas. He told me to go across the street and get gas so that the Oil Change indicator could be cleared.

After filling the tank and coming back, the Manager said that the Check Engine Light was lit. He also said that I bought a “crap car” and in an accusatory manner stated that it’s not his responsibility to tell me that there was inadequate gas. This is despite the fact that I’m aware that the car needs to be running in order to do the State mandated emissions test. He became testy when I asked why wasn’t informed that there was a problem. Incidentally, I always ensure that the car had plenty of fuel before using it.

In addition, from the inconvenience and brash conversation I had to endure, the Manager told me that I was “banned” from his store. I called the police because I felt like I was being verbally abused and when they arrived I told the officer that I would never come here again and that I plan on taking the Manager and the organization to Civil Court.

4/19/19 rear pads and rotors replaced at above location. a day or so later ck engine light came on, days later service light came on. service alert is for rear break pads. I thought maybe the sensor was not properly installed or engaged. 5/20/19 10 AM, I went back to the location and notified Vincezo of findings. he asked that i leave vehicle to have a tech ck it. he said the sensor may have come loose. i told him I would wait but he said it would be a while. i had no way to get back to work and asked if I could return later. Vincero told me to come back at 4 PM. I got there at 4:05 PM and Vincezo said told me the mechanic was busy w another car & will get to mw soon. approx 4:55 PM Vincezo went outside and got into my car and instead of taking it into the shop he drove to the entrance door of office door got out and asked me to come into car and show him the light that came on. he said he only saw the brake malfunction and engine ck light on. he clearly did not know where the service indicator alert was and how to access it. i was aware of the lights he referenced. although I had already explained the situation to him in length several times, I got into the car and showed him the service light stating rear brakes are due and were just done by mavis. he said the reason for the service request was that the mileaged reached the numbers to do the breaks. I explained that the sensor may need to be checked and or system to be re-set. he dismissed me and said he was no longer going to explain because i was not listening. he said his computer was "fried" (no idea whaat that meant) and I should go to the dealer and have them reset it. i explained, the dealer did not do the breaks and I would have to pay. he told me I should manually re-set it myself. i told him I was not a mechanic and did not know how. He said he had nothing else to say and I can take the car anywhere I want and have it done. He was rude, obnoxious and did not treat me as a paying customer nor w the respect I deserved. I do not believe he understood the vehicle's system and he never had a mechanic look at it or make any further attempt to resolve the matter. I called customer service @ 5 PM and reported the incident to Jenell. I gave her my number and she said regional manager, Michael Lopez will get back to me on the following day. I did not hear from Mr. Lopez, and i called back on 5/23/19 and spoke to Joe who said Mr. Lopez was in a meeting and will get back to me on same day. he gave me ticket # 363743 and told me if I called back give that #. i did not hear back from Mr. Lopez or anyone from mavis to resolve this matter. I am writing this letter to request immediate resolve of this matter and compensation for the delay and unprofessionalism in the handling of this matter. mr. Vincezo should receive a form of administrative action for his negative behavior and for not doing anything to resolve this matter. my tel # [protected], I look forward to hearing from you. I attempted to upload my receipt but site did not allow. my order # 498504...facility # 7093646. thanks in advance for giving matter your immediate attention.