Popeyes

June 4th, 2021
To Whom It May Concern:

I am usually not a complainer and take no happiness in complaining regarding this Popeye's establishment, but it was beyond horrible located at 775 Panorama Trail South, Rochester, NY 14625. This area is a very nice & upscale area. When my boyfriend and I pulled in the parking lot, we thought Popeye's was abandoned. The grass was so high and the weeds were up to the windows and the windows had fingerprints all over them! Weeds were growing through the cracks in parking lot. We realized it was opened as we proceeded through the parking lot and noticed several employees outside smoking. We went inside and ordered our meal. The employee who took our order, shouted it back to the employee in the kitchen... in Spanish. Then they all started talking and laughing in Spanish amongst themselves, making us non-Spanish speaking folks feeling a bit unwelcomed. As though the funny joke was about us. When we sat down to eat, Every single table was dirty! And the floors were filthy. And there was no one in there when we sat down to eat. We had to swipe the crumbs off a table ourselves! There looked to be around 6 or 7 employees there and not one of them found the time to wipe down the tables and sweep & mop the floors? They found the time to have a cigarette outside. I'm not saying they don't deserve breaks, but my god, pay attention to what the customers see. The bathroom was disgusting as well. Toilet and sink not cleaned. Toilet paper scraps on the floor. With no one being in there at that moment and all those employees there and not one found cleaning to be a priority. One employee walked right by our table as she was coming out of the bathroom. I also used the bathroom after the employee used it. I'm sure she had to have noticed everything I noticed. And I also noticed no one going in there to clean it. Why would that employee either clean it herself or get someone else to clean it, especially when they were all not busy and just standing around talking?

Our meal on June 4th was not all that good either. I ordered a 2 piece chicken meal with mashed potatoes. The chicken was very greasy and the mashed potatoes were like white soup! I tipped my bowl over and the mashed potatoes ran out of the bowl like water. And the portion was ridiculous as well. Hardly even 4 small spoonfulls for the amount of money being charged.

I'm sorry I didn't take more pictures as we were in a bit of a hurry. A few weeks later, we decided to give Popeye's another chance. I pulled in the parking lot. Nothing changed on the outside and figured it would be the same on the inside again, so we drove off and went to eat somewhere else.

When the establishment appears to be dirty, why would anyone want to eat there? Food services is all about cleanliness and sanitizing, which this establishment could use a lot of, starting with the outside. And let's not forget that we are still in the Covid-19 pandemic where now more than ever cleanliness is an absolute must.

Thank You for your time.

Sincerely,
Susan M. Nati
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