Sears

While I was sitting at a red light, a Sears Truck blew by me and ran the light. The driver continued ahead and ran the next red light. There was a pedestrian and several cars waiting to move into the intersection as it was in front of a Community College. I was shocked at the speed at which this truck was moving. In order to get the license plate number, I followed the truck to a nearby trucking center where I got the plate number as he was turning, but did not get the address of the parking lot. I called 911 to report the driver when I returned home, only to be told by the operator I needed an address for the police to report to. I did not have it so they said all they could do was to alert the police in the area in case they saw the truck. The operator suggested I file a complaint with Sears, which I had planned to do after I called the police. After numerous automated services asking me to select an option that did not apply, I reached a home delivery complaint person. She spoke broken english and was difficult to understand. She kept asking me about my delivery even though I told her I was not a customer. After begging her to transfer me to a supervisor, she did. The supervisor was obviously reading a script over and over and acted as if he didn't understand my problem, and refused to transfer me to someone who could help. He told me I had to have a police report to file a complaint! I told him to give me the number of the distribution center and he insisted he did not have that information. Noone I talked to had any information. I would think that a LICENSE PLATE NUMBER would be all I need to file a complaint when I have the time of day and area all marked down. I finally got a number in Buffalo to call, but of course noone was there to answer my call. I actually went back to the location, found the truck and wrote down the address, and name of the business, which is "Sears MDO". Whatever that means! Still I have no results, or answers. Sears goes out of their way to avoid accepting complaints from the public. I will never buy anything there again, and I am telling everyone I know not to buy from them as well.