Walmart

I was at the Tire Lube Express this morning at 7 a.m. to wait with my son while he had the tires he ordered and had delivered there put onto the vehicle. We had been directed to come in a 7 from the staff the night before as they did not have any open slots. When we got there a couple were already in line so we got behind them. Within minutes a man came in through the tire lube express doors and walked over to me and started calling me [censored] and making fun of me. He kept saying I cut in front of him and there were other people parked outside that were ahead of me. I told him I didn't know him or anything about him. He kept getting in my face and calling me names. I asked to cashier to do something and he said it was above his pay grade and ignored the situation. I was tired of his bullying and told him to shut up and that he was an [censored]. He kept going on and on. I did let him go ahead of us and that still did not stop him from calling me names and making fun of my clothes. I would point out that I was one of only two women and I am 5'4" middle aged and disabled so I was the easy target. He seemed to be mentally ill but perhaps not. When we got to the register as third person there the cashier acted funny and kept messing up our order and deleted it several times while everyone else was taken care of by another cashier that came out. Finally when our information was in he said about an hour and a half to two hours. We went and got a drink and waited for some time at the subway. We came back at 9 and waited a little while and finally went up to ask how much longer. The new cashier said that we still had five people ahead of us and it would be at least two to three hours. I said how could that be when we were third in line and there were only appointments for one at 8 one at 10 one at noon one at 2 and one at 4? He said I don't know I wasn't here. He was rude and disregarded us. We asked them to call a manager and they said they couldn't do that back there and then we asked for a corporate phone number and he said he didn't have that information. There were several men by now and clearly being rude. We went up front and asked to customer service lady to call a manager and briefly explained what happened. She did. We heard on the hand held that they asked the manager to stop at automotive first and the customer service lady said they asked her as well to stop there first. The whole situation was becoming really odd. When the assistant manager came over we explained the situation and that not only did they not do anything when the man came in harassing me they also deliberately messed with our service time she said there was nothing she could do about that and said if we wanted to make a complaint in regards to how the harassment was handled it had to be with the police. I said please have the information and video available so when we did it was ready. We got a ride home and called the corporate headquarters and explained what happened and are now waiting for both the car to be done and corporate headquarters to call back. I am unsure what would be done for the man as if he was mentally ill there is no point in it, but the clear horrible customer service should be addressed this is ridiculous. I hate to say it but there should be people that are seriously retrained and/or are reassigned. I was abused by a man I didn't know and then the entire staff I talked to besides the customer service lady.