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CB Department Stores Sears 294 Powderhouse Road, Vestal, NY, 13850, US
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Sears
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Sears

294 Powderhouse Road, Vestal, NY, 13850, US
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2:09 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sears - false advertising

I replied to your ad for a Panasonic TC-P50G10 tv during the week of 12/13/09. The tv was advertised for $1299.99. I was told that it was a misprint which is hard to believe when it was in the weekly flyer and on the internet during the whole week. I wanted the 50 in but it was priced at $1399.99 while the 54 in was supposedly $1299.99. The 54 in was actually priced at $1499.99. Many other retailers would have honored the advertised price buy not Sears. I purchased the 54 in Panasonic with a 30 day hold because there was only a $100. difference between the 50 and 54 in tv's.
On the week of 1/03/10 the 50 in was advertised for $1099.99. I went to Sears to cancel the 54 in purchase and instead buy the 50 in tv. I was told that there were no 50 in Panasonic G10 50 in Tv's to be had anywhere. Why was the 50 in Panasonic G10 tv advertised if there were none available anywhere? I wanted the 50 in tv originally but was told too bad. Both instances are examples of false advertising. I have been a steady customer of Sears having just purchased a smooth top stove and a small freezer in the past two months. I still want the 50 in 600 HZ G10 Panasonic and am asking if you can locate one for me. If this issue goes unresolved I won't be making any purchases at Sears in the future.

Tony Muraca

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