Ashley HomeStore reviews and complaints 1
View all 787 complaintsAshley HomeStore - warranty guardmaster
hi im having the same problem have a kitchen table that is shipped and stain marks ., they came to mt house and 7months later after calling them 1000 times no ones ever there, never answers a phone or return calsl its incredible that ashley does business with such a company, guardmaster FRANK DEVINE finally awardS me the table and 2 leather chairs. now a month later still never recieved a delivery DATE FROM ASHLEY now they call me back after i called both ashley and guardmaster and tell me now they cant give me table because i didnt use there cleaning produtcs really crazy . they have never even offered me any type of product when i purshased it they told me what to use and ive been using that .the product has nothing to do with the heat marks and scratches. so pissed buyers beware do not buy this from ashley after calling for so long i think that ashley owns this guardmaster its robbery .
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have nothing good to say about GuardMaster. It is a totally waste of money. I purchased a sectional leather living room set at Ashley's Furniture in Linden, NJ and after 2 years of very light used I noticed the leather started peeling in some areas. I filed a claim with GuardMaster and after emails, pictures, calls, and more calls I received a denial. The reason, "not a manufacturing or accidental damage", therefore, no coverage apply. Completely incompetent and inneficient enviroment going around this company, starting from the General Manager to the helpless Customer Service Reps. The worst experience ever!
This is the WORST type of company and humans I have ever dealt with in my entire life. I purchased a table from Ashley's Furniture in Linden. The table immediately began to give us problems. I placed a claim in JUNE 2012. When the technician came out he said he would get back to us within 10 days. Never happened. Fast forward to February 15, 2013. After more than 15 calls and promises for a call back I spoke to a horrible person named Lori. Apparently Lori is the only the supervisor of the furniture's claim department and she supervises no one but herself. She completely misplaced my information and had to tell her the same story I told everyone else. ALL of SUDDEN, she found the file of the technician who came out. LONG AND BEHOLD SHE DENIED THE CLAIM because the technician, in his infinite wisdom, said it was wear and tear. This ridiculous. NEVER BUY FROM ASHLEYS or purchase a warranty from GUARDMASTER. They are thieves of the worst kind.
some one should file a class action suit on guard master, Ashley promised a $500 gas card through another 3rd part company and no one ever got anything and some one filed a class action and we got a check for it ...i have the same no response for my purchase of warranty from guard master.
I purchased a leather couch and love seat from Ashley's Furniture in Linden, NJ. Also, I purchased the $200-5 year warranty from Guardmaster. About 3 years after purchasing the couches I noticed parts of my "leather couches" began to puff up and peel. I right away filed a claim by fax, email, and on their website; as instructed by a representative at Guardsmaster. After 3 months of waiting, I was fed up with the wait and got aggressive with Guardmaster. With empty promises of being called back from Nadia at Guardmaster, I decided to call the sales department and long and behold someone answered the phone! They transferred me over to a receptionist, who said Frank Divine was in a meeting and couldn't come to the phone at the moment. I demanded that I speak to Frank Devine and that I would wait on the phone, until he was out of his meeting. The receptionist told me that I could not hold the phone line...well I told her that it didn't matter since they never pick up the phone anyway and I didn't have faith that anyone would call me back...because they hadn't in the past. Eventually, Frank Devine promised me that a technician would contact me in a couple of days. A technician contacted me back 2 days later. The technician came and took pictures of my couches and told us this could not be repaired and the couches had to be replaced. A couple of days after that I contacted the technician and he told me he had indeed sent the photos over to Guardmaster 3 days after taking the pictures of the couches. Numerous emails, phone calls, and voicemails later...I have yet to hear anything from Guardmaster! I'm actually planning on driving to the office in Westbury, NY to handle this face to face...I HAVE HAD ENOUGH OF THEIR UNPROFESSIONALISM!
I, too, am having terrible time with GuardMaster! They came to my house10/2010 to take pictures and
I have been calling and leaving message ever since! I have seriously left over 300 messages! I finally get a hold
of Frank, the manager, and he tells me that he will definitely help me. Well that was over a month ago. I have left him about 10 messages since then and will continue to call until I hopefully get taken care of! I would recommend staying far, far away from this company! They really suck!
I was so mad at GuardMaster for all the calls I had put in to them- today I had it, swore on the phone, called them every hour on the hour until someone finally called back! Don't buy their worthless insurance... I'll update as things progress, or don't progress.