CVS

On Wed. March 4, 2020 I went to CVS Woodstock NY pharmacy to pick up two prescriptions that my doctor had just called in because I was sick with fever, cough, sore throat etc. I was anxious to pick them up and get home to bed. Also, because they were the symptoms of Coronavirus (which my doctor didn't have a test for) I was anxious to not linger in a CVS store.

The Pharmacist could not have been more rude and dismissive. The doctor's office apparently only sent one of the two scripts through. So I kept calling the doctor and getting passed extension to extension (big corporate dr office). So I asked pharmacist if she could please call the doctor for me. I had in my hand my "visit summary" that showed that doctor intended to prescribe two things. She need only call doc, hit extension "If you are a pharmacist" and request the 2nd script be sent through. She first avoided me for about a half hour, then finally with impatience said she would call. Then she yelled out from behind the pharmacist stand said "I'm Number Four in the line of calls, I can't do this." I said "Can't you just put it on speaker phone, please, I'm really sick, I need to get this and get home." She just hung up. Then I called doc and finally got through and they said they would call the Pharmacist with the 2nd script. A minute later, the phone started to ring for "Call for Pharmacist." She was talking to a customer about coupons, and she did not stop to pickl up the call. Finally the doctor's office hung up. It went on like this, she was intentionally ignoring me, dismissive of me, despite the fact that I was hanging on the counter with a fever, practically begging her to help me. It took a total of 2 hours before I got her to get the script from the doctor and give it to me. On top of it, neither of the scripts were put through my insurance so I paid far more than should have. It was a nightmare experience and I will never use CVS pharmacy again unless this pharmacist is gone. Once I made it home I called and spoke to store mgr, David Guido, who was very courteous and concerned and said he would look into this episode. He called me back today and said I should file a formal complaint because that's what they needed me to do. (I had the feeling maybe they've had over complaints...?) So here it is, my complaint. Worse pharmacist ever. My name is Donna Boundy, cell [protected]. I would like to be contacted and know that my complaint is being taken seriously. It's all on video camera I'm sure, two hours of me pleading, crying at one point. Thank you, Donna Boundy