Bob Evans reviews and complaints 3
View all 597 complaintsBob Evans - Lack of concern for safety
Today I visited store #226 in my Hilliard Ohio. We were seated after about 25 minutes and directed to a booth. My 2 year old climbed in and sat down and immediately the front part of the bench lifted up completely came off and my daughter fell into the inside of the bench. She was screaming and crying in fear. I pulled her out, consoled her and then took her into the bathroom to clean her up. She has several scrapes and bruises and was covered in syrup and trash that was under the bench seat. No one came to see what happened. My mother, who was with us, told a worker what happened and asked to be moved. We were moved to another booth (which the table had a folded up piece of cardboard that had mold on it shoved under the table leg) and that worker replaced the bench. No one asked if my daughter was ok. The waitress said there wasn’t anything she could do that was the manager’s responsibly. We ordered food waited almost 40 minutes, ate and was given the full bill. Still no one came to check on my daughter or make sure she was ok. On the way out I saw the manager and just wanted to make sure he was aware of what happened with the booth bench and make sure no one else got hurt. He said he was aware and then offer my daughter a sucker.
Desired outcome: I’d appreciate some type of apology, but more so to know that something will be fixed to the booth. No one deserves to pay eat in a restaurant and be injured, and then brushed off like nothing happened.
Bob Evans - amount of food
This evening I went inside to eat ordered the turkey & dressing meal with mashed potatoes gravey carrots, rolls and pepsi but I had 18 baby carrots (Thought that was crazy looked like a veg tray) mashed potatoes gravy and 1 1/2 slices of turkey om top of a small amount of dressing. It was like a kids meal and I asked the server why does the picture show 4 slices of turkey and you deliver 1 1/2 slices? She acted like it was not a big thing and said have no idea. Well if you are picturing the 4 piece chicken you would not want 2 pieces when it arrived so I paid $10.99 fr carrots and 1/1/2 pieces of turkey and a little dressing and potatoes. Here is my information to prove I was there but very dis satisfied with product CHIP CARD AID A0000000031010 ATC 0553 TC D8A8856890BOD8D2 invoice [protected] total was $14.49 plus $2.89 tip total $17.38 Wasn't going to leave tip but not the servers fault te cook ot store policy don't show 4 pieces and only get 1/1/2 Thats like showing a car buy it but does'nt come with sterring wheel
amount of food sucked
Bob Evans - Service
we have visited three or fpur of your resturants lately and every one has made us wait real long to be seated and only two tables are filled with other people and once we do get seated with the meun we wait and wait clear up to half an hr and no one brings us water or even comes back to the table to take our order so we leave, another place we went same thing at the door and again we set down and 20 minutes to get order taken and then every table around us after and additional half hour our order never comes and everyone else is eaten and done so we leave again, the next one we went to same thing again at door and finalley get seated and taken to table never comes to get our order and we leave so i am not pleased with bob evans it used to be a good place to eat
The complaint has been investigated and resolved to the customer’s satisfaction.
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