Super 8

On 7/16/2013 I booked and paid $94.71 for a hotel room through Priceline.com to stay at Super 8 motel in Mason Ohio for a one night stay on 8/2/2013. I arrived late and my daughter and I were greeted by an unpleasant staff member, Mary who didn't speak clearly or loud enough to try to understand. She took our paperwork and my license and went into the back room. A man came storming out of the back and demanded a $100.00 security deposit for our stay, I tried to ask why he would request that, we were late but no reason to demand a deposit. He became irate and ordered us out of "His Hotel" and off "His property". When I tried again to ask why he screamed, I know what your trying to do now get out, I asked him to call the police and he threatened to, which I encouraged but he just kept screaming at me telling me to get off his property, he owns it. This man Gurwinder Singh was very unapproachable and I feared for my safety as well as my daughter. Very unprofessional and no reason given as to why I couldn’t have stayed in the hotel where I had already prepaid for the room. I want the $94.71 refunded.

I was getting married and wanted to reserve a few hotel rooms for family flying in from out of town. We weren't sure how many were coming so we just reserved a block of rooms. The lady at the desk asked for my credit card, which made me nervous at first but I asked her if my card would be charged under any condition if the reservations weren't actually used. She said no, they just need it in case people do show up and stay but don't pay. I was very clear that I wanted to just hold them and not book them, and I even asked if no one decided to come did I need to call back and cancel and she said no. A month after my wedding, I received 6 charges on my credit card bill for unpaid hotel rooms. My husband went into the Super 8 to talk things through. He ended up talking to the manager and the manager then proceeds to tell my husband that we booked the rooms and even though no one showed up we still had to pay. My husband said we didn't book the rooms we just held them. The manager then replied that they wouldn't have taken a credit card to just reserve rooms, even though that's what happened! This went back and forth for a while, and the manager kept saying that he could show my husband when we called to book, but we never called! We physically went in to ask to hold rooms, and that's it. Finally the manager did give us our money back, only after telling us that because of us he would lose $300 that weekend, like it's OUR fault! He was completely rude and basically calling us liars; we will never be going back there nor recommending this place to anyone. They almost ripped us off of $300.