Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Midas 3907 Lincoln Way E, Massillon, OH, 44646, US
Midas company logo
Midas
reviews & complaints
Midas company logo

Midas

3907 Lincoln Way E, Massillon, OH, 44646, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 4:00 pm
Sun
Closed
ComplaintsBoard
C
1:17 pm EDT

Midas - Unethical shop and service

Last week I had midas replace a brake booster that costed us 1000 dollars, a few days after repairing the brakes we learned that the lower ball joints and wheel bearing needed replaced. We were given a estimate of four and a half hours of labor and about 500 dollars in parts which would bring our total of just over 1000. We agreed to let midas do the work, so I drop my car off at the agreed time of 9am. Im waiting in the lobby I notice a girl working behind the desk and 3 mechanics and every bay filled with vehicles so they seemed busy in my opinion. I go home and at 1130 I receive a call that my car is done, so I get there and im expecting a cheaper bill because I was given an estimate of 4 1/2 hours and it had only taken 2, but guess what I was still charged the entire 1000 because he proceeds to tell me 2 men worked on my car cause they wanted hurry and get it back to me so it is still considered 4 hours! I said so you mean to tell me with only 3 employees and 6 cars in the bay you had 2 on one car? Mind you when I returned there was only 3 cars left in the bay he was studdering trying to answer my questions I could clearly tell he was lying in all the circles he was talking. So when I moved to charging me almost double for car parts he tells me that they car a mark up... I say a 50% markup? Im tired of trying to speak logically with this man so I tell him to just check me out. He says to me you have a warranty but since you wont be back don't worry about that, so he never gives me the warranty information. I pay and leave only to find my car parked on the road not sure why cause there is plenty of room in the parking lot but it is also unlocked. I get in the see greasy hand prints on the driver door and also on the frame of the door. Just a pure lack of respect for someone elses property. The man I dealt with was rude and condescending. I wish I could scream at the world to never ever use midas I wish that I would of spent more time reading their reviews, I have not come across a good review yet. Im very sorry that I gave this company 2000 dollars and my business. They are liars and scam artists.

Desired outcome: Id appreciate only paying for 2 hours of labor instead of 4and a half since thats how long it took.

Read full review of Midas
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.