CVS

Sylvania oh Pharmacy google review from me
This CVS actually doesnt deserve a one star but they dont offer a negative star, The pharmacy here has the worst customer service in all the CVS's in the greater Toledo area and I have used all of them to fill prescriptions. I was prescribed a 15 day to script to try out. As it seemed to do what the doctor was pleased with the results he decided to go ahead with it. I went in then to fill the script for 30 days. I was told they couldn't give me a full script as I was off track for the script and they could only give me another 15 days per Caremark/CVS. But a 15 day script cost 40.00 and a 30 day also 40.00. They also didn't have a 30 or even for 15 day amount in anyways but they could order it in for weds. I said ok dont fill it today I will come back for it. I attempted to rectify the off track issue with Caremark on Tuesday and Wednesday. I was unable to resolve the issue for the off track and was running out of the script on Thursday, I also had a relative pass away during Tuesday and now needed to leave town. I went in to pick up the script with a coupon from the manufacturer and my cvs caremark insurance to pick up the 15 days amount as I had to leave town and was unable to get any assistance on the insurance issue. When I arrived Wed evening they didn't have enough medication to fill the 15 I was able to pick up. I asked for the script back to take to another pharmacy as now I am desperate to get the medication. The pharmacy tech said he couldn't do that but he would give me what they had on hand and I could come back for the rest when I got back in town. I really didn't want to do that but at this point I needed the medication so I could leave town. He filled enough for 5 days ran my insurance and ran the coupon I was able to get. I was told that I would be able to pick up the rest of the script and would not have to pay for any as the payment I made I made then covered it. When I came back into town I went in to get the rest of the medication and I was told I needed to pay 40.00. I said that when I picked up the 1st amount the pharmacy tech said I wouldn't have to pay for the pickup today. The pharmacist tech today said well this isn't her fault she didn't tell me that. She then got the Pharmacist for you. I am really upset because this is not the 1st time I have had issues here. The pharmacist kept saying well I am sorry that's not what we do. So I told her to run my CVS/Caremark card and the card I had from the coupon from the manufacturer. She then advised me that my coupon wouldn't work as they used Wed evening and now needed to pay the 40.00. I just said keep the medication I dont want it. I was then told I had to pick it up because I hadn't paid for it Wed. Yes I gave them my prescription card and the coupon. The pharmacist just kept saying no you need to pay 40.00 because you haven't paid for anything. So again I had to pay 40.00 for the script even though to save money I had gotten a coupon that CVS had already used and couldn't get back and I was told I wouldn't have to pay for the second half of the medicine. The pharmacist said well I wasn't the one who told you that and I am not responsible for what they say on their shift. The tech was just as bad in her lack of ability for empathy and unable to take responsibility for the mistake. I finally told her I really hope her degree would not have her work with the public with her attitude. I have had never seen employees just stand there and tell me over and over well we didn't do this, this happened when we were not here. How about you realize you are the face of CVS and represent them as long as you are getting paid for that job. I can tell you if my insurance wasnt CVS/ Caremark I would not use CVS as a pharmacy again. I hope this helps educate someone who may think about this location as their pharmacy of choice. Maybe I can save them money and their sanity.