La Quinta Inns & Suites

My wife and I are stayed in Room 222 of the LaQuinta Inn in Muskogee, Oklahoma.
Things were horrid there!

We stayed here last year and had a pleasant stay. I don't know if they hired some kindof cost-cutting person to nickel-and-dime us customers to death, or merely transferred membership of the Muskogee LaQuinta to a sadist, but we are shocked at the rapid and abominable decline of this hotel.

The first thing we noticed upon checking in was that the bathroom sink was clogged and would not drain. The next morning, we noticed the unacceptably low level of the breakfast food. The scrambled eggs were cold and crusty. The mix for the waffle maker was made improperly (perhaps no oil was added?) so that at the end of the cooking cycle the waffle was so crumbly as make it impossible to remove from the iron.

Th next morning, the "Dark Roast" coffee was so thin that it looked like weak tea. Then, on the third morning, there was no Dark Roast at all, and the French Roast ran out by 6:30 am. I learned from asking the woman who makes the coffee that this was because she ran out of coffee filters and "forgot" to get more. I was completely out of luck. I went to the person at the front desk and complained, but she said that nothing at all could be done for me. I would just have to buy my own coffee next door at the gas station.

Let me tell you that we are not used to being treated this way, especially when paying over $100 per night for a hotel. If you do not "comp" a night or two of our costs, I will be posting a scathing review of your "zero star" hotel at Travelocity and other sites. I have a lot of regular readers there, who deserve to know that LaQuinta is no longer a decent place to stay.

UPDATE:

I am still waiting for the refund of the price of one night's stay which was promised to me
at checkout.

As I said, the service was abysmal. I pointed to the manager at the time of checkout that there was a sign (in green, next to the elevator) which promised:

"YOUR SATISFACTION OUR PRIORITY

Should you encounter a problem, please contact the front desk for assistance.

We guarantee we'll resolve it, or your night's stay is on us."

The manager on duty said that she called the corporate office to get our 1-night refund approved, but we have not see this refund on my wife's credit card statement.

Can you get this sorted for me, or do I need to start posting my scathing review at Travelocity and elsewhere?

I'm getting the feeling now that the manager only pretended to call the corporate office, and lied to me about the refund just to get rid of me!

Yours truly,
Paul Erlandson
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