Home Depot

I bought an over-the-range microwave oven at the above Home Depot to be delivered and installed on February 21, 2012. The oven was delivered and installed February 23, 2012 by a third-party installation firm. After installing the oven, one of the installers made five attempts to heat water, finally telling me the oven was working correctly. The installer then left, taking my old microwave oven. About 20 minutes later I tried to boil water to make coffee. I ran the microwave for twenty minutes, but was able to heat the water only to lukewarm. I put a bag of microwave popcorn in the oven and pressed the "Popcorn" button on the microwave. The popcorn would not pop. I called Home Depot February 23, 2012, to report the defective microwave. A clerk in the appliance department told me he was sorry my microwave didn't work, but that he didn't know what to do with a defective appliance after it was installed. He said he would have to talk to his manager. He called me back February 24 and told me they had two of the same microwave at the store, but that they had to find someone at the store that knew how to install them. He said he would call again later. I receive a call the same day or the next from the clerk who sold me the oven. He said he called to reassure me that they were working on the problem. I believe it was Monday February 27, the first clerk that had called made a second call to tell me they were still working on finding a way to replace, "or repair" the defective oven. I reminded him that I wanted a new oven, not the defective one repaired. He said they would continue to work on finding a solution. Today is Wednesday February 29, and nobody has called with any solution. I'm afraid the more time that goes by with nothing being done, the more difficulty I will have getting my problem resolved. I am thinking of filing a complaint with the Oregon Department of Justice Consumer Affairs Department, and possibly the Better Business Bureau. I would appreciate any advice that Complaint Board readers could give me. Thank you.