Safeway

This is not against the store itself, but the company as a whole.

I am thankful for the rewards and savings that come with the Club Card. We have used them numerous times. However, I feel like we [customers] are punished for not spending enough or using rewards fast enough to make the company happy. My reasons for feeling this way are as follows:

1) You lose any points not totaling 100 at the end of the month.
* Meaning you can have 1-99 points, but because you didn't spend enough to make that 100, you lose them!
- Why? What would the problem be to let them continue to roll over month to month?
We spend the money in YOUR stores, not somewhere else! Why do our points get taken away? It seems quite greedy for a company [Albertson's]that rakes in millions!

2) You can't let your rewards build up past the end of the following month in which you earned them.
* If you want to save them to use for a specific purpose
{i.e. work commute, vacation, moving, date night, etc} when you know money will be tight, you can't. Unless the purpose falls within the time frame set by the company.
- Why? Again, where's the problem in allowing them to continue to roll?
Put a cap on the maximum number of rewards allowed to be saved, but let them be saved. I'm pretty positive that you'd find that the majority of customers wouldn't let them build up for very long anyway.

3) We have to use all of the rewards at one time at the pump.
* If there are say, 4 rewards available on an account, all 4 have to be used. You HAVE to use them all! There's no option to choose to use 1, 2 or 3 & save any for a later date.
- Why? Is it too difficult to program the pumps to allow us a choice?
I'd like to be allowed to break them up so I can use them to commute to & from work throughout the month. It may only be 10¢/gal/reward, but it adds up to be quite helpful when cash is low.

4) All fluid items in the dairy section, including fluid dairy substitutes, are not countable toward the points in a reward!
In our store there are juices & teas in that section as well. Some of which are able to be & often are, found on end caps or in other displays in the store. So, how do they decide which ones do or don't accumulate toward a reward? Temperature? Eggs count as being in the dairy section, but they are, literally, a protein! Do they count as fluid? The Starbucks drinks & others like them, count & they have milk products in them & they are fluid.

You have a cap on the maximum number of rewards useable at the pump, as well as the maximum number of gallons purchasable. Why, then could you not put a cap on the maximum number of rewards savable & let them roll over along with allowing the points to roll from one month to the next?
It's truly irritating to feel like we've been punished for not having spent enough money in your stores. Honestly, there are MANY, MANY people who feel this way.
The introduction of being able to use rewards for groceries has been nice, but there are still the same questions about rolling points and rewards.
It's all very confusing and irritating! Hopefully, I'll get some answers from this post, since I've contacted the company by phone and email many times without any viable help to speak of!

We shall see! NOT holding my breath on that!