Sears

I was in the Sears Costa Mesa, California store a couple of weeks ago. I was using one of their shopping carts. It worked wonderfully well until I checked out and headed out the door to my car. I had an awful time trying to get the cart out the door. At first I thought the wheels were caught on the mat. Hello...the back wheels were locking! The carts are not to go outdoors! What is a customer supposed to do if they can't empty their cart in one trip to their car? Granted, no employee wants to do a cart run but when you deal with the public, you have to provide decent service. What's sad, a customer won't know they can't take the cart outside until after they've made their purchases.

I was slapped hard in the shoulder with a rolled up booklet by a sears employee, after complaining about waiting a long time for service. I was so offended by this physical assault that I contacted the Sears Headquarters, and they didn't’t even care enough to reply back. I even contacted Edward lampert who is the top stock holder, Chairman, Chief Executive Officer, and chairman of finance committee, and he didn't respond either.

I believe the reason sears management, and especially Mr Lampert refuse to call me back is, because I said in my first complaint that I found the physical assault by a sears employee unexceptionable, and that I expected the sears corporation to take my complaint seriously, and respond to it. I think no response was Mr Lampert's response. I think it was his way of saying that he will run his business anyway he wants, regardless of what I think or any other consumer. But I also believe that Mr lamperts attitude and arrogance is why their stock has not done as well as it could or should, and if I were a stock holder reading this complaint, I would be concerned.

I would also be concerned, because it appears that since Sears Holdings bought Sears and Kmart under Mr lamperts control, and started selling sears products in Kmart, that the sears quality has dropped tremendously, It also appears that sears is selling the sears products, under the old high end, high quality sears reputation, but selling Kmart quality and service. This appears not be be just my personnel opinion, I constantly hear complaints about sears from people on the streets, and the Internet sites are full of complaints on Sears

I have trying to get a hold of Sears Pension Plan for over 2 weeks, I have called many numbers and I keep getting the same phone number [protected]. Every time I call I get put into a loop no matter what number I push it all ends in press 8 to repeat the statement or 9 to end call. Does anyone know a different number to contact them?
Thanks for your help

I recently ordered a dishwasher from Sears and I have never experienced such awful service. The delivery and installation of my dishwasher by their installer, Top Notch, was a NIGHTMARE. And, I definitely feel Sears discriminates against women.
I contacted the store manager and two managers in corporate several times and they offered no assistance or consideration. I even went so far as to contact the Better Business Bureau and senior executives at corporate. The store manager responded to the Better Business Bureau that the dishwasher was installed (eventually) so the situation was resolved and they’re "sorry for the inconvenience" and hope I come back. I guess they consider resolved to mean a dissatisfied customer still waiting for return phone calls.
My son also had a problem with Sears’ delivery of a treadmill during the same timeframe. They responded to him by waiving his delivery fee, giving him 5% cash back AND a gift card. Interesting how a man complains and they bend over backwards. A woman complains and Sears could not care less.
In all, there were four installation appointments scheduled. The initial installer's first comment/complaint was that I lived in a third-floor walkup. It was obvious that he did not want to carry the item up the stairs. So once he got up to my unit, he said I needed all of my pipes replaced and he could not complete the installation. He did not bring the dishwasher up. The installation was scheduled three more times and I even paid a plumber to replace two valves although the plumber said it was not necessary. I spent considerable time waiting for installers and calling or visiting the store to try and make this happen. And yes, the installation did eventually happen but I am very disappointed because the machine doesn't even do a good job!