KFC

We ordered at the drive thru at lunch for a Chicken Sandwich big box with a coupon for $7.99. Also ordered a $5 chicken potpie. What we got was a Chicken sandwich combo for $7.99, the value of the coupon, but only got a Chicken sandwich, Mac and cheese and a drink. We didn't order mac and cheese. We shld have

gotten the sandwich, fries, coleslaw and Mac and cheese. And the pot pie wasn't available. They took the coupon instead of returning it. We were told they had 10 in the oven, 6 of which were spoken for. So we didn't get a potpie. We are very disappointed at that.location. this isn't the first time this has happened.

Started when I used the donation coupon book for $1.00 in Oct.2020. They started to only put I was told 2 spoons-full in the sides. I ordered a 12-piece meal that would serve 4. the menu shows it served 4 and looking at the menu photo I take it you get a full bowl. Not a heaped up bowl that I know is for show. I thought they were trying to recoup the $4.00, but this continued, but since I had been going there with my husband for over 10 years when I asked them to fill it they did. Then the pot pies only had 1/3 cup of filling and I was told they were told by the district manager to only put that amount in. So I reported them to the ATG office and within two weeks 6 people left and knew I reported them for deception. They are stealing money from customers by skimming their sides. I guess they was losing money due to the pandemic so they started to cut down with coupon cuts and saw they were making a huge profit so they just decided to continue and they still are as of today 4/26/21. A new regional manager took over and trained everyone to fill up the bowls and pot pies. He was only there a few weeks they got rid of him and now they have a guy there less than a week who is training to be a regional manager. I went through the drive thru Saturday and the large fries and the coleslaw was only half full so I handed it back to get it filled. The training regional manager tore off his mask and stuck his head out of the window and yelled out they were not filling those sides that he was trained to only put two spoons full in the bowls and everyone there was trained and I could go somewhere else if I did not like it. He then said no you know what you are banned. I said you can't do that and he said he can and you know what you complain too much so I am banning you for that. I have never complained but once for waiting 30 minutes for my food they were serving a lot of people and they were short handed. When I got my meal the fries even the chicken was cold and I told them the next time I was returning it. He told me I was banned because I reported them for cheating customers out of their money by paying them for what they see on the menu and not getting it. The pot pies you do not know they only have 1/3 cup filling in it until you go to eat it or it starts to cool and the crust sinks. I have photos of everything. That training to be a regional manager also told me I can report him to who ever I want he did not care because they can't do anything to him. He stated he can do what he wants to. Banned me after a little over 10 years and I never saw him before in my life. Accused me of something that I never did. The only thing I did was try to help customers reporting them for misleading people and deception by not serving what they have on their menu. I was told by that same person the training manager when I said we have the right to get what is shown on the menu and he said what that is just a picture. They need to put on their menu clear for everyone to read that the pot pies are only 1/3 cup filling and the bowls of sides only has two spoons full in them. They use to be the best around and the employees treated us like family. Now since the AGO had sent them a letter and 6 people quit because of it and they hired someone else who made it right they got rid of him and hired another person who again would start cheating people like a scam taking their hard earned cash. He banned me because of reporting them a form of retaliation and discrimination. They blame me for the 6 people who quit when I reported them. I guess they were doing something wrong and did not want to get fired. One pot pie in the photo you will see there is no meat. See on the plate. The 8th photo of mashed potatoes you could before see the bottom of the bowl before they covered the bottom when we took it back. It had two small spoons full shaped like a figure 8. I should have taken a photo. They still did not fill it. After looking at the photos ask yourself this. Does that look like what they want you to think you are getting by looking at the menu? Would you say something to them? Asking to have them filled all the time because that was not what you paid for is not complaining all the time. The greasy over cooked cold chicken meal I got where grease ran down my right are is a reason to complain. I always said they had the best food at any KFC I was at and was even better than mine. Anyone there to say different is a liar and I would like to see my complaining on one of their videos. they know who I am and they know this is just the beginning. They cannot ban someone our of retaliation just because they were reported for deception and misleading people showing what they get for the price they are paying for a meal. I was still hungry after eating that pot pie that was only 1/3 cup full. This is just the beginning and I know they cannot stop serving me for trying to help people and report a dishonest business. They were reported once and will be reported again. this time also for discrimination. Basil does not know me never saw me before and he accused me of something he knew nothing about other than what William told him because I did a survey once on him on the service he gave me putting the wrong food in my bag and not giving me my right order. So I am sure he is not very happy about that and wanted to get even also. You have to have first hand knowledge about what someone did if not knowing first hand then by video. Not what someone tells them. he bands me for something he knew was not true. I hope he has proof. Thank you so much. I wish them all well and those who was around a long time I consider a friend like family as they know they made us feel like family. I am sorry I was forced to report them, but it was the right thing to do.