Citizens Bank reviews and complaints 1
View all 401 complaintsCitizens Bank - lazy understaffed employes
My name is Walter Taylor,
I have been banking with Mellon/Citizens Bank or over 37 years. I have seen the decline in service and the last 2 months have been the last straw. I go to a satellite bank located inside of a Giant Eagle in West Mifflin Kennywood. Very poorly staffed with under paid and rude employees. Today I had a 5:00pm meeting with my realtor to put a cash offer on a forclosure. In presenting a cash offer you are required to include a proof of funds letter. I rush over to my so called branch office to have a short letter drafted . There was only myself and one other person in line and she was still at the desk filling out a deposit slip . I make my request for the letter to the Manager who was the only teller at that time. Chris McCabe. He in forms me that Citizens bank won't allow such a letter. I have personally been given at least 8 of the letters to present offers in the past. About 1month and a half ago my banking statements had a lot of missing information. I once had Chris McCabe as my teller . I asked McCabe to look into this matter the next day or 2 and let me know where the rest of my statement was. He told me to my face I had to many investments to list on one sheet and so I won't be recieving that information. Chris McCabe is the worst branch manager to ever enter the citizens bank managers position he is lazy and only wants to perform the most menial tasks possible and go home. I want everyone to know that if you want service this is not the banking institution to use. I could go on .
Walter Taylor
The complaint has been investigated and resolved to the customer’s satisfaction.
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This bank sucks in Pittsburgh too. Mellon Bank can have them back. They're crooks! Go with PNC. They're much better and more professional. Citizens is run by idiots.