Capital Vacations / Capital Resorts Group

I am writing to file a complaint against Capital Vacations, a company I have been a member of since October 2021. Despite my good faith efforts in maintaining my membership, which involved an initial payment of $15,000 and ongoing monthly maintenance fees of $53, my experience with the company has been profoundly disappointing and, I believe, indicative of unfair business practices.

Over the past year, due to personal circumstances, I have been unable to utilize the vacation services offered by Capital Vacations. However, this has not stopped the company from frequently contacting me, approximately twice a month, with the sole intent of selling additional promotions. This relentless marketing is in stark contrast to their communication regarding my membership benefits.

Most concerning is the recent forfeiture of over 100,000 points from my account. This action was taken without any prior warning or communication from Capital Vacations, despite their evident capacity to make regular sales calls. I was not informed of the imminent expiration of these points nor was I made aware of the need to pay additional fees to extend their validity.

This situation raises serious questions about the ethics and transparency of Capital Vacations. It appears that the company is keen to collect fees and sell promotions, yet falls short in providing adequate service and support to its members. The loss of my points, coupled with the additional $100 fee for a promotion I could not utilize, feels akin to a scheme designed to profit from members without delivering corresponding value.

Given these circumstances, I am deeply dissatisfied with the services of Capital Vacations and question the integrity of their business practices. It seems there is a significant discrepancy between the services paid for and the services rendered.

Me and my wife recently purchased in Pigeon forge and took our "Dream" vacation at Peppertree in Myrtle Beach. I think I would have rather checked into the Bates motel and dealt first hand with Norman than ever check into that place again. Great first impression, I felt like I had done an Airbnb and was in a room share with a family of roaches. If that wasn't bad enough we went to the mandatory UPDATE, I thought we would get tips and guidance on how to use the ownership. We sat with Alex who was very nice and sweet, things were fine until her Manger Wood came over. Mrs Wood may have had some kind of mental disability, she kept using words that didn't make sense, she was very loud and condescending. She would get aggravated when she would make huge glaring mistakes in her Math and we would politely correct her. I don't know how our $950 annual fee could possibly cost us almost $40k over the next 10 years, nothing she said made sense and me and my wife are convinced that she had a severe mental impairment, we felt bad for Alex because she was very nice. We declined the $40k "upgrade", that wouldn't cost us anything. Just had to pass up on that amazing deal, and checked out of the pepperhole. Luckily there was a decent Marriott down the road. I would advise people be careful and do research before buying into this. So far our experience has been negative.