Popeyes

I went to Popeyes in Spartanburg SC on East Main St. on 2/21/24 12:45 pm. I ordered two sandwiches, two senior drinks and large Mashed Potatoes and Gravy. I was in the drive thru. The server takes our money then hands me two drinks which I didnt look at and a small bag, in the bag was a few chicken strips so obviously not what I ordered so I gave it back. Told him what I ordered and it took 15 minutes to get our food, I pull out of the drive thru and check the order which I should have known better but didnt do it at the time I got it. The sandwiches were ice cold and the cokes I ordered were water. So I go back through the drive thru and tell them this and give them the sandwiches back and told the manager Brandy that they sandwiches were cold and she said she personally just made them and I told her to feel them and she did and said well they were not cold when she put them in the packages, I said well they are now and I would like new ones, she got mad and threw the sandwiches and said to pull up and the server would bring them out. I pulled up and waited 15 minutes for the sandwiches and the only thing they did the whole time was take care of the drive thru cars not me, so I drove around to the entrance (I am handicapped by the way) went inside and it took another 5 minutes of Brandy ignoring me before she would look at me and give me a refund for the sandwiches. If this is the kind of service we can expect from this new store opening then I can guarantee you that it will not last long. I am also going to fill out a complaint online so hopefully maybe Brandy will have to find a new job that does not involve working with people.