KIA Motors

This complaint is to inform of the poor service that I received from Kia of Murfreesboro, TN service department located at 2505 South Church St.
Murfreesboro, TN 37127. I purchased my brand-new Kia Sorento 2021 late February 2021 in which I was excited about because it was a huge need for my growing family. The first complaint is from my service on May 17, 2021 when I received an oil change. I got there, got the oil change and went home. Once I got home, Kia called me stating that they left the engine cover off my car and wanted me to drive back out there to have them put it back on. I live about 25 minutes from Murfreesboro dealership and had just gotten home to wait for my child to arrive, so I advised that I would not be able to come back. The lady told me she would see if she could get someone to come to my home, or I would need to drive back. I again told her that it would be an inconvenience to me. About 30 minutes went by and she called back letting me know that someone would come to put the cover back on, which I was thankful for. My second complaint is from the service I received on May 27, 2021. I got off from work around noon, drove home. The weather was sunny/nice and traffic on the road was lite, so I had no issues getting home. I backed my car into the garage, walked to mailbox turned around and noticed pink fluid dripping pretty quickly from my car. I immediately called the service department of the Kia dealership and advised of the issue I was having. I spoke to a guy named Justin and he told me to drive the car in. I told him about how far I lived, he still insisted that I drive the car in but if I had any issues like smoking or engine light come on to pull over. I did just that and got my car to the dealership. Justin came out to look at my car and I asked is this something covered under warranty since my car was brand new. He stated that something hit my radiator to cause the fluid to drip out the way it was. I advised that I didn't hit anything and my drive home was normal with very little traffic. Justin still insisted that I hit something or something hit me to cause the dripping. I asked him of my options, but he didn't give me any, just took my car back to get looked out and started giving quotes of how much it would cost to get fixed. This was unacceptable to me, so I asked around and was advised to contact my insurance to get help. I got everything setup through my insurance and was to get a rental, but due to the slow car returns, I couldn't get a car until the following Monday. When I went back in to speak with Justin with my insurance USAA on the line so they could get more details, Justin began to speak very loudly with me like he didn't want to deal with my situation any longer because I had been at the dealership for about 2 hours at this point. I was beginning to get frustrated because I didn't know how I was going to get home or how I was going to be able to pick my child up from daycare. I asked if I would be able to get a shuttle home. I was advised there was no one or vehicles available to get me home and that I would need to get an Uber. With the pandemic effecting my family with funds, spending additional money on an Uber was not an option for me. Thankful for the 2 ladies that work in the service department, they stated that if they couldn't find a car to get me home, then they would use their personal car to get me home. They did find a vehicle at the dealership to get me home. Whereas I was advised there wasn't any vehicles available. I was very appreciative of those 2 ladies with the help they gave to get me home. They went far and beyond necessary to help me out. My car was left at the dealership to get the work done on the radiator. The adjuster with USAA needed pictures to be taken of the damages to my vehicle. But because of COVID personal from USAA could not go out to the shop. I was called to get the pictures of the damage, but I was out of town and couldn't. The USAA adjuster stated that KIA service department would not take a few pictures of the damages so that my insurance would have all the information to get the work started on my vehicle. I called KIA's service department to see what the reason was and Justin stated that they would not take pictures of the damage without charging a price for them, which blew my mind. I was frustrated with the service I was receiving from this service department to the point that I had USAA have my car towed from the Kia of Murfreesboro and taken to another place to get the work done. I am very dissatisfied with the way my service and treatment was with this dealership. I've bought a few vehicles and this was by far the worst service/experience for me, being that I am a new customer. If there are any additional questions or concerns, I can be reached by email/cell: [protected]@gmail.com or [protected]