CVS

Asked for refund on a bottle of shampoo, explaining that I had spoken to someone on the phone who told me it was okay because the shampoo didn't even soap up on my head.

After staring at my hair for quite a few seconds, as if to come to some sort of conclusion about the situation, she agreed to do the credit.

asked if I could have that on a store credit because I shop there all the time

cashier said, "sure"

She then looked at my receipt and told me I couldn't (after telling me I could) because it would have to go on my DISCOVER card

I asked, "really?"

She said, "unless I do it as a 'without a receipt'"

I told her that would be good because I would spend it right now as I have some things to pick up.

She was then searching the receipt to find which of the two items belonged to the item I returned.

In an effort to help her I pointed out which one it was (one of the products on the receipt was called "organic". The other was called "organix", which I pointed out).

The cashier seemed offended and argued for a minute that it could be either one, then figured it out and gave me the proper credit.

I was "okay" at this time and went to search for the items I wanted to get.

When I got back, I asked her in an excited fashion if she could do a price check on the item I was purchasing (because I was happy that it was such a good buy) and she cut me off and curtly said, "THERE'S A PRICE CHECKER OVER THERE". The way she treated me was not professional and made me feel stupid. I was flabbergasted, looked at her and said, "thanks" and then asked her to go ahead and ring them up that it was probably right (I was thinking whatever price would be okay and didn't want to lose my place in line). Then she asked if I had my CVS card, which I didn't think of because my husband was driving today and was browsing in the store. I quickly pushed my items to the side and offered the lady behind me to go ahead.

I had taken about 5 steps away when I heard her tell the next customer, "I hate Sundays...church people are the worst".

I was dumbfounded. As I went toward my husband for the key fob, I debated about leaving altogether but then chose instead to ask the pharmacist if there was a manager in the store. He told me there was an assistant manager. I didn't feel like the issue would be resolved with an assistant so I decided to wait to talk to the store mananger at another time.

At that point I was nervous and didn't really want to go and face her in order to purchase my items. I had made a special trip to do the refund and pick up these items and went forward anyway. I decided to bring the situation to her attention so that she would be aware of the fact that other people had heard what she said.

I said, "thank you for your compliment". At that point she went on and on, practically in a verbal attack on me until I was on the verge of tears. She talked to me so abusively that my husband tried to calmly reason with her. It didn't work with her. She called me mean and nasty, to which I was floored. My husband let her know that all the time he's known me he's never heard anyone call me that. I run a restaurant and am very diplomatic with customers. I have never been called rude or nasty even by the most disgruntled of customers. This woman was practically proud of the statement she made about "church people". She even said, for everyone to hear "I hate Sundays for this very reason". She found absolutely no wrong in what she did but chose instead to throw insults and abusive talk toward my husband and myself, justifying her comments.