Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Retail Stores Best Buy 9607 Research Blvd Ste 500, Austin, TX, 78759, US
Best Buy company logo
Best Buy
reviews & complaints
Best Buy company logo

Best Buy

9607 Research Blvd Ste 500, Austin, TX, 78759, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.bestbuy.ca
www.bestbuy.com
bby.me
Phone number
+1 (512) 795-0014
Category
Retail Stores
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
10:00 am - 7:00 pm

Best Buy reviews and complaints 1

View all 1148 complaints
ComplaintsBoard
B
10:59 pm EDT

Best Buy - Geek squad protection

Three years ago we spent over 3K on a washer/dryer from Best Buy. We purchased a Geek Squad Protection on the washer, which is listed as "Laundry GSP" on the receipt.

I called on 8/07/21 for service and spent hours being transferred, only to be told the plan is for the dryer, not the washer. This is NOT what I asked for at time of sale.

I also tried the online forum, but they did not resolve the issue either.

Best Buy refuses to honor the warranty. I do not recommend Best Buy, nor do I recommend their Geek Squad Protection.

User's recommendation: Do not shop at Best Buy, do not buy Geek Squad Protection.

Desired outcome: I want Best Buy to honor the warranty and fix the washer.

Read full review of Best Buy
Best Buy - Geek squad protection
View 0 more photos
Hide full review
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.