Petco

Dear Petco Customer Service,

My wife and I have been bringing our dogs, Hodges & Harley, for grooming at the Conroe, Texas store for the past five years and have never had a problem until recently. Ashley, Grooming Manger of the Conroe, Texas store kept hurting our smaller dog Harley when doing his nails. She would twist his legs and paws in awkward positions when grinding them. Whenever my smaller dog Harley sees Ashley he gets all worked up and stressed due to previously being hurt by her. We have brought this to the attention of previous and current employees and they told us to have our dogs in when Ashley isn't around. We have heard of many complaints about Ashley from both customers and previous employees.

On July 24, 2023, we brought both our dogs in for the Mini Make Rover when Ashley was in the store. My dog Harley started to panic. Before my dog was on the table, Ashley stated to the other employee (she was aware of our complaint about her) that these dogs are a problem and the other employee can stop trimming his nails on the last paw without finishing the job. My dog Harley was stressed from Ashley, who kept yelling over to the other groomer telling her she didn't have to finish the grooming. This upset me so I told Ashley that it's because of you my dog is all stressed out and that you always hurt him twisting his legs and paws in uncomfortable positions in previous visits. I also told her to stop stressing my dog out. Other employees that were not in the store had no problems at all with our smaller dog. Our larger dog is always calm. Ashley then stated that we can find another place to bring our dogs.

Due to Ashley's abuse of my dogs and her poor customer communication skills my wife and I will not do business with PETCO in the future. We will find a new place that wants our business and treats our dogs, my wife and I with respect. PETCO has just lost a long-time customer.

Sincerly,

Thomas Hodges