Home Depot

Florence Holmes
2:47 PM (35 minutes ago)
to customercare

Hello,

We visited and made a purchase today (7/25/2021). We have a Home Depot Credit, we have made several purchases as well and have always received our Military discount. Today we were told we didn't qualify. Upon paying we provided my husband's VA ID for our military discount that we have received since we signed up for the Home Depot credit card. Regina immediately advised we did not qualify since my husband is not 100% disabled - how does she know our situation and what my husband's illness or what we are going through, she doesn't. The card is the same as on their laminated sheet that they have available. I advised her that we always get our discount. The cashier continued to state no you don't and if you have it was a mistake. She was very condescending and as I explained previous military discounts on previous purchases she just continued to state aha, aha, aha I get it but I can't. I asked for the Manager on duty and Luis Silvas finally came over to speak to us. I explained the issue all over again and advised my husband is a retired military veteran who served and we always get our military discount. He was the same way as the cashier. Same attitude. I asked him why we have received our discounts at this Home Depot and other Home Depots before and he stated well not sure but obviously it was a mistake and you shouldn't have received them. I asked him well can't you honor it and do the right thing? He advised oh nooo I can't, I will get in trouble. I can't break the rules. Needless to say, I am so upset and disappointed. We still purchased $285.79 worth of merchandise. If it were up to myself I would have left the products there and gone to Lowe's instead where they do honor our Military Discount and care about any Veteran that has served their country. Due to my husband's condition again from when he served I could tell he was already getting stressed out. The sad part is that the cashier and the store manager really didn't care, nor did the two you cashiers that were there, they were smirking the entire time that I was speaking to the Manager. Regina left the scene quickly, like I said she didn't care.

I asked for his name and the cashier's name and the corporate's phone number and he provided an incomplete number. I will contact Diana Sunderman as well the General manager from that location. If I don't get a resolution and get our discount from this purchase it will determine if we continue to be a loyal customer. I did contact our credit card company that handles Home Depot's account and spoke to someone in the Military department and was advised they should do the right thing and honor it but of course can't enforce it. I was advised to contact your Corporate office which I will be doing as well.

Sincerely your Home Depot Customer
Florence Holmes

Mrs. Florence Holmes
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