Ashley HomeStore

THEY DON'T DELIVER ITEMS AND REFUSE TO ISSUE REFUNDS WHEN THEY DON'T

I purchased a couch from this store's Willowbrook location in Houston, TX on 02/20/22. The first delivery was scheduled for 02/23/22 and never showed. After the delivery window passed, I made an inquiry and was told the couch was never in stock. Okay, these things happen and just wished I was informed at the time of knowing.

Second delivery was scheduled for 03/02/22 and the couch was again not delivered. It was damaged when it was being retrieved. I got a call that time. Silly me, scheduled it for a third time on 03/04/22 and you guessed it, another issue. It was damaged again when being retrieved. I requested to cancel the order and to process a refund. I purchased a couch elsewhere and it was delivered on 03/06/22 with no issue.

03/14/22 after seeing no refund, I inquire about the status. The cancellation was never submitted. This time a refund was issued on 03/16/22 but nor for the full amount. I inquire again and was told I need to physically go into the store to get the rest of the refund. I enter the store on 03/16/22 and am given a heap of "that's the system and it's the process and we don't have control of that side of the refund" nonsense excuses.

It's 03/27/22 and I am still awaiting that refund and was just told I need to return to the store to find out the status of the refund.

11/18/2011 here is the update to this mess. I received a box of stuffing and an envelope containing what looks like a cover for the chaise. Have not received a call about when a tech repair person will be here to fix the problems. By the way the stuffing they use is very flammable! I am still not sure it this is their final resolution and that I am to fix it myself. The only resolution in my opinion is a full refund and pick up this crappy furniture. Of course if I don't hear from them or my idea of a resolution is not met I will be at the store the day after thanksgiving with the box of fluff and cover to show other consumers the quality of the material they use.
7/9/2011 purchased $2, 476.06 "leather blend" 3 recliners, 1 chaise I have contacted the corporate office 4 times, called the store 4 times, had two tech service calls one arrived instructed me to unzip the arm rest that was flattening supporting your arm on the wood of the arm rest frame. He would do nothing about my second complaint of "scratches" appearing from my dog. He commented the corporate office position was that pet damage is not covered under the warranty; the second tech never showed up or called, and this is after receiving assurance from jimmy rogers the store manager that he would take care of me and make me happy. However my position is that a couch made of this fabric was unacceptable and having owned prior other leather blend and leather sofas this "scratching" was never an issue with my pets. After sending lots of emails with pictures corporate called me today 11/11/11 willing to only replace the chaise and "fix" the arm rest stuffing which is the only issued coverage on the warranty. My position is no after reading the entire rip off stories of the poor quality of the material in their products with strong complaints with this particular model sofa set, I demanded a full refund. Of course that is not their policy and I have to wait 4-6 weeks before I will receive a call to schedule an appointment for another repair tech (Still not sure if they are replacing the chaise or recovering the chaise, which they are doing as a courtesy this time but not any longer in the no I did not agree and my comments to you were "do what you have to do".
With copies of my damaged furniture and a sign warning consumers,
I sat in the public parking lot in the shopping center where ashley furniture
Is located. I showed others and they agree this kind of damage is not
From pets it’s from faulty material. And considering the cost of the
Furniture the material is lacking in durability which people expect from
A sofa. I don’t know anyone who purchases furniture with the intention
Of placing blankets on the cushions to protect from scratching.
By the way what do you say about the faulty cushions and stuffing used, which
If you read the websites this is major complaint of consumes who have
Purchased from ashley furniture.
If a full refund is not given then I have other measure of publicizing
The faulty quality of material used in this sofa set. Your position that it was
Caused by pet damage, I strongly disagree with!
I am today contact an attorney to collect not only the full purchase price of
The furniture but also compensation for my time, and cost for protecting
My rights as a consumer.
I have informed terry the operations manager on saturday 11/12/2011, that
I will continue to sit in the parking lot with copies of the damage as
Well as printing business cards to pass around where ever I go
To discredit ashley furniture and their practices and faulty
Material used in their products.
If erika took the time to look at the web sites she will find other
Complaints regarding professionalism of the corporate office of ashley furniture,
The quality of furniture, the no shows of tech repairs, delayed deliveries, etc etc e