Midas

I wanted to let you know that unfortunately a couple of repairs at your shop have gone bad with my car, and I'm seriously doubting the professionalism of the people working there.

I initially brought my car to your MIDAS 25201 Market Place Drive, Katy TX facility on April 30 with my car's AC not working.

I was advise that it was the AC compressor that I actually had replaced about 3 years ago, The repairs can be seen in the attached invoice for 765.23 $ (Invoice 0010586).

Not even two months later on June 8, the car's AC stopped working! I went again to your shop and was advised that now is the Expansion valve and Condenser. At that point I only replaced the Expansion valve for 370.78$ (Invoice 0010851).

That same day one of the technicians picked me up in my house and the car was cooling tremendously, I drove him back to your facility and as soon as I turned the car and AC on and went back home it stopped cooling once more!

I called immediately and let them know, and I never again turned the AC on in my car since!.

I wanted to point out that this is my daily driver and I also drive my 7 year old son to his summer camp with this heat (90 - 100 oF) due to the AC not working.

Last Friday July 5th, I decided to take the car to a 2nd shop which only rand a diagnostic of the AC (No parts were replaced), and to my surprise they tell the AC Compressor that I purchased in April is not working properly, and also is not a NEW compressor but rebuilt!

They also showed me that there us a Bracket that holds the compressor in it's place that is broken, as you can see in the picture (this is a 151$ part at Honda).

I would like to know:
•Why did I get charged for a new compressor and got a remanufactured one?
•Why did your mechanics replace the AC compressor and never told me about the broken AC bracket? I'm thinking it must have broken during the installation at your shop.
•As you can see I've paid over 1211.01 $ on both of your shops visits and 75$ on the diagnostics on the 2nd shop.
•How are we going to solve this? I would like to get my money refunded as I still have to live with the AC broken and lost total confidence on the repairs in your shop. else, what option does MIDAS provide?

Please let me know ASAP, I called on Friday July 5th and was advised by one of your employees that you were off and not back until today at 10:00 Am

Update: I received a call from a Justin Morris, MIDAS Area Manager on Friday July 12 (an entire week after I submitted this e-mail), keep in mind that the temperatures here in the Houston, TX area are above 100 oF and this is my daily driver. He asked me to bring the car back so they can "take a look" at the AC system. I explained I refuse to come back to that particular or any other MIDAS shop and I will keep insisting that I demand to have my money back for both repairs (AC compressor and Expansion valve)