PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - Grooming
I have used Petsmart for my pet grooming since 06/2011, never had a problem until my second pet. I went to get my Cocker Spaniel groomed, they stated besides the grooming, they now charge a de-scrissor/de-matting fee of 20.00. How in the world is my dog hair dematted when we brush her daily, when I say daily that exactly what I mean. If she is getting a cut & wash, why is there an extra charge. Never will I ever go there again, NEVER.
The lady that overcharged me was Gracie, and Aury, both are con-artist. Petsmart has lost a loyal customer due to greedy managers.
Desired outcome: My De-matting fee refunded to me.
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