Ashley HomeStore

In 2017 We purchased a 4-piece Sectional which cost us a pretty penny, and it was all electric and we got the protection plan which it cost us $700.00, and we were told that if we do not use it in the 5 years of protection that we would be given a store credit of $700.00. So, when the five years were up, and we didn't use it we went to the store and fill out our No Use No Lose form to receive our store credit. We even picked out what we wanted and was told it would take 24 to 48 hours to approval and then we will get our items that we picked out. This was in 10/11/2022 and until this day all I have gotten is the run around. They have submitted the paperwork over and over and over again and I have gone to the store several times and they give excuse after excuse and always promise to call me back which they don't. This last time was that they had a new manager, and I did talk to him, and he said he would take care of it cause my time is almost up and he would call me, and I called him back and he is off so for 2 days. I should I get penalized when I did what I had to do in giving them the paperwork each time I went I feel it's the store that hasn't done their work in getting me the credit. One thing I did was every time I talked to someone, I wrote their names down so I have proof. I have more of the paperwork but couldn't upload them