JC Penney

Purchased kitchen suite in oct 2018 along with warranties. Late oct/ early nov called in to file a claim for diswasher (heat system not working & mold on multiple dishes). Talked to multiple people of a span of weeks... Needed copies of receipts because nothing was on file under name or telephone number. Sent copies and was told that it would take approx 10 business days. Yesterday (12/10/2019) a check came in the amount of 113.00 and called ascurion to learn that "somebody" canceled my warranty and derrick (supervisor) said its nothing else they can do. Someone is going to do something at this point. I have 4 appliances that suppose to be protected and now it is not. Why would I have paid for a plan in the first place? Doesn't make any sense. I should have took my $2k to a reliable business like lowe's or home depot. At this point I want a full refund... They can come and pick up the whole set. I am beyond pissed and want something done! I see why so many stores closed-unbelievable...
I want my appliances to be in working condition with all warranties restored and if not possible. Refund for entire 4 items.