Safeway

I made a order on Safeway.com for $322.36. I received a message stating my order was on hold after I processed the order wit my food card. I called Safeway customer service, and was told there was a glitch in the system. I assumed my order did not go through because ever time I checked on my order online it said "my order was on hold". I went to go buy food because I needed food now, and I never received my food from Safeway. I found out that my money was not there. The $322.36 had been taken out of my food card. This situation began May 4th 2022, and it is now May 16, 2022. I have made many attempts to get my money back by calling customer service. The only thing I get from customer service is excuses.

It has been apparent with my last few visits to my local safeway that security protocols have been tightened, however understandable the issues are, no elderly person of any color wants to be harassed while shopping. Both of my sons worked at the same local safeway. The current management and store detective situation has not been normal. I am writing because of the detectives that have been placed in the store are not professional and are easily identified. Within the past 3 months I have noticed a change that makes shopping very unpleasant.