PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - Discrimination and harassment
At Pet smart store #0376 120 31st Avenue Puyallup, WA 98374. On July 26, 2020 at 11:40am I went birthday shopping with my best friend for tank décor for the betta fish that I had purchased the day before. We were having a great time and were talking excitedly about the items we would be purchasing. We were also stopping by for dog food which we do together regularly. My friend went to look down one more side isle before we left, and I was standing in the middle of the main isle; when I heard ''[censored]'' I looked towards the sound the voice and saw a man take un intake of breath through the bandanna mask he was wearing (because I could see that the bandanna was inhaled into his mouth) he then said ''[censored]'' as he looked right at me. I could see the man was standing behind a desk, and the words above him said pet hotel. I watched him as he then began to look down at a clip board. My friend returned and we went up to the cashier's counter. I asked the cashier what the name of the man who worked at the pet hotel name was. She told me that there was no man working at the pet hotel. I told her that there was a man behind the desk at the pet hotel. She called her manager, who arrived at the cash register wearing the same bandanna and he was flushed red around his temples. She asked him if there was a man working at the pet hotel, he wouldn't even look at me. He said ''no, there is no man working at the pet hotel.'' I said ''I know it was you what is your name?'' He responded ''Curtis'' I was about to leave when ''Curtis'' called in the head manager, so I waited. The head manager came over and asked me what the problem was. I told the head manager that this man who was wearing the bandanna had just done to me. And the head manager then began to argue with me as if it were incredulous that this man who was obviously the floor manager to have been behind the desk at the pet hotel. I even let the head manager talk me into going over to the pet hotel to see if there was a man working there. When there was no man at the desk at the pet hotel. The head manager began to tell me that ''Curtis'' would not have said that because ''Curtis'' was a gay man. 'That Was Illegal!' I should have asked for the head manager's name right then, but I didn't believe what he had told me about ''Curtis.'' So I said, ''Yeah right, and that Curtis was acting'' and I then told the head manager, ''How would he know because he had never been to ''Curtis's house'' and I walked out. Not only was ''Curtis'' harassing me for what he believed to be my sexual orientation, but he was also slandering me by calling me a sexually derogatory name because of my gender. The head manager also sexually exploited ''Curtis'' by telling me in front of the pet hotel; in front of other customers that ''Curtis'' was a gay man. ''It is illegal'' for anyone in the U.S. to sexually exploit their employees. The head manager was trying to use ''Curtis's'' sexual orientation to make me believe that this supposed gay man wouldn't use that kind of language. And the head manager was also trying to make me look as if I was crazy in front of other customers, by trying to make me believe that his (evidently) floor manager ''Curtis'' couldn't have possibly been behind the pet hotel desk. Pet Smart, you really need to wise up.
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