USAA review: Auto insurance claims

I have been a member of USAA for 28 years and never had a problem until recently. I have 3 complaints against USAA.

1. I have a claim open for over 5 weeks for rock hitting a windshield on a rental car. I submitted the vehicle information, dealership info, and police report, and I thought it was resolved. I received a call from the dealership that I had to pay out of pocket because USAA never called them despite many phone calls to the adjuster. Finally, the adjuster changed his message to "do not leave a message. I am on vacation." I called and found that my case was assigned to another adjuster, but I could not reach him or his manager. I called the operator and requested another adjuster and was told that she would expedite this with the manager...5 weeks of nothing.

2. My wife was rear-ended immediately after purchasing a new vehicle. We called in the claim and were told to wait for an adjuster to call us, which they never did. I called back and the representative told me that an adjuster would have to authorize a tow and rental. After two hours I called the rep back and she suggested we drive home and wait. I told her that pieces of the car were falling off. I was recommended to duct tape the car together which I did. The adjuster finally contacted me the next day. I told her I needed the car towed and a rental because I needed to work. The adjuster couldn't get the rental because of a blurry photo and fought with my wife. We were not at fault, and the other insurance was paying for everything, but USAA would not get us a rental for 3 days, and I ended up being late for work. I called and left a complaint and was told that I would get a call back in 24 hours, but no one called because no one cares.

3. My wife was rear-ended on the freeway 10 days later. Again, it's not her fault. USAA stalled again, so the High Patrol had the vehicle towed. I called USAA and gave them the info and where it should be towed. No one called back, and a week later, I received a check in the mail for estimated damages minus my deductible. I called USAA asking why, if the other insurance is paying, would they be taking my deductible? They apologized and told me they would tow the car from the tow yard to the body shop on Friday. On Monday I received word that my car was impounded because no one was contacting me about the vehicle and that our rental was due. I had to call and get the car towed to the body shop. When I called USAA and they told me that they wouldn't call the body shop and would send me an assessment to send the body shop. I had to call the rental shop to get the car extended.