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USAA review: Claims/people handling case

T
Author of the review
10:55 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I filed a claim on 9/11/2023 in which soon as Usaa authorized repair shop did a estimate they deemed it totaled flat was placed a week before in which nobody had reached out to me didn’t know of it until the day copart took possession of my vehicle and title and gave the ok to pay since then it has a living hell communication is horrible someone fumbled my claim Usaa is still in possession of my vehicle and I’m yet to receive a payment it’s went from totaled to repairable to totaled to they don’t to odometer wrong it’s been corrected 2 new valuations have been updated to they need one more this is horrible my vehicle has been sitting uncovered at copart and has received water damage nobody calls back or really talks to and works this claim the way it needs to be I just want it rectified today and close all my policies this has been a horrible experience and I’ve been treated unfair I’ve asked to speak to higher up to no avail I also feel like the director that’s handling the claim as well isn’t and haven’t helped with my claim that should’ve been paid over a week ago they dropped the cover on the vehicle and have it

Desired outcome: The car he totaled especially with the water damage and the hardship they have caused and everyone be held accountable for they part of fumbling this claim and for someone high up to reach out to me

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  1. USAA Contacts

  2. USAA phone numbers
    +1 (800) 531-8722
    +1 (800) 531-8722
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    Customer Service
    +1 (210) 531-8722
    +1 (210) 531-8722
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    Customer Service
    +1 (800) 472-8722
    +1 (800) 472-8722
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    Individual Retirement Accounts
    +1 (877) 899-6325
    +1 (877) 899-6325
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    Trust Services
    +1 (800) 258-4060
    +1 (800) 258-4060
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    Real Estate Rewards Network Assistance
    +1 (800) 531-8555
    +1 (800) 531-8555
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    Roadside Assistance
    +1 (888) 452-7754
    +1 (888) 452-7754
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    Auto Glass Repair & Replacement
    +1 (877) 314-2255
    +1 (877) 314-2255
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    Financial Planning
    +1 (800) 292-8294
    +1 (800) 292-8294
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    Survivor Relations Team
    +1 (210) 456-6310
    +1 (210) 456-6310
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    Accessibility
    +1 (210) 282-1888
    +1 (210) 282-1888
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    210-531-USAA
    210-531-USAA
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    800-531-USAA
    800-531-USAA
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  3. USAA emails
  4. USAA address
    9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
  5. USAA social media
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