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CB Banks USAA Identity theft, data breach and associated fraud
USAA

USAA review: Identity theft, data breach and associated fraud

D
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12:13 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am going to term this; How to leak customers data (documented) and then hold the customer (33 year member) accountable for a $20K fraud in less than 3 calls. We have been dealing with this fraud that was committed against our account through an elaborate series of complex activities including setting up a fictious checking accounts, attaching our USAA credit card an then overdrafting the account which the credit card covered to the tune of $18,100. We never knew any of this was happening prior to the fraud. We have attempted to rectify through our State AG, State Congressman and 3 attempts through the CFPB (Consumer Financial Protection Bureau). In each incident report, we have received a trite call from the CEO's escalation team stating that we are accountable. No information on how this happened, no attempts on USAA's part to help protect us. It was only last weekend that we found out that USAA has class action lawsuit(s) for a data breach that occurred between Dec 2022 and May of 2023, our breach occurred on March 16, 2023. If you are a member of this organization, I suggest you take a close look at the company over the last year. A $1.3B loss (first time in the company's 100 years). Our Military families are not protected as they claim

Desired outcome: USAA take a closer look at the situation that occured around their data breach and protect people (like us) that have been victims of a fraud that occured as a result of the data breach

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  1. USAA Contacts

  2. USAA phone numbers
    +1 (800) 531-8722
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    9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
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USAA is ranked 13 among 414 companies in the Banks category
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