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USAA review: Insurance

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Author of the review
9:53 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

USAA IS ABSOLUTELY TERRIBLE. My policies were canceled bc they did not put my auto on autopay as discussed. Then my homeowners insurance had a change that caused my premium to go up 2 dollars. They sent me a bill apparently for 1 dollar of the remaining balance, when my insurance is paid by my mortgage company in escrow. So no I didn't look for a statement while I've been in the hospital with a dad battling throat and stomach cancer as well as kidney disease and dialysis. No I didn't look for a bill that should have go to the mortgage company while my so is battling ventricular hypertrophy and a possible heart attack at 13 now with a heart monitor. No I didn't check until I was able to take a day from the hospital after my son passed out I the store and saw a refund check for $340 yet on the phone I'm told I have a balance of $332 that I owe. So apparently my wife, kids and I have been moving around without insurance for weeks bc USAA did not do what they were supposed to do. No one cares tgat a long standing member now will close all of his accounts, but wait they have my money so I have to keep one open for a new company to draft payment from or open a new checking account, take time our to move the money then get insurance. Even to reinstate with usaa which I thought would be fastest until I had time to deal with all this, I'm now told bc my policies canceled I have to pay 6 months up front, and my insurance score has dropped. I don't have months for a resolution on issues USAA screwed up on, I have people on the verge if dying and all of this should not be something I have to worry about. Yes I was told someone would contact me, hadn't happened, I've made every call. This is ridiculous and now I'm hoping they will at least respond to the OCC Aand CFPB complaint since members don't seem to matter continue to get railroaded by this once goid company.

Desired outcome: Clearance of negative marks on insurance profiles, and credit reports. Reinstatement of insurance for a period of 1 month while I find a new bank and insurer.

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  1. USAA Contacts

  2. USAA phone numbers
    +1 (800) 531-8722
    +1 (800) 531-8722
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    Customer Service
    +1 (210) 531-8722
    +1 (210) 531-8722
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    Customer Service
    +1 (800) 472-8722
    +1 (800) 472-8722
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    Individual Retirement Accounts
    +1 (877) 899-6325
    +1 (877) 899-6325
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    Trust Services
    +1 (800) 258-4060
    +1 (800) 258-4060
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    Real Estate Rewards Network Assistance
    +1 (800) 531-8555
    +1 (800) 531-8555
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    Roadside Assistance
    +1 (888) 452-7754
    +1 (888) 452-7754
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    Auto Glass Repair & Replacement
    +1 (877) 314-2255
    +1 (877) 314-2255
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    Financial Planning
    +1 (800) 292-8294
    +1 (800) 292-8294
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    Survivor Relations Team
    +1 (210) 456-6310
    +1 (210) 456-6310
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    Accessibility
    +1 (210) 282-1888
    +1 (210) 282-1888
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    210-531-USAA
    210-531-USAA
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    800-531-USAA
    800-531-USAA
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  3. USAA emails
  4. USAA address
    9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
  5. USAA social media
  6. Stan
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    Nov 20, 2024
USAA Category
USAA is ranked 13 among 414 companies in the Banks category
#11 DBS Bank DBS Bank #12 SoftBank Group SoftBank Group #13 USAA USAA #14 GE Money Bank GE Money Bank #15 Wise Payments Wise Payments

Most discussed complaints

terrible service!
3
(opinions to this review)
 Homeowners insurance
1
(opinions to this review)
 Roadside assistance completely ineffective
1
(opinions to this review)
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