UTO Vacations review: Bait and switch

Booked a trip to China in 2021 for October 2023. I called to make final payment in February of 2023 and was told to wait until China opened up for visitors who would be staying more than 7 days. After no communication, I called back in June to be told we could go not go on the trip since we didn't make our final payment on time. It seems the trip to China was never actually going to happen. Their "fix" was to allow us to use the money we had already paid as a deposit and partial payment toward a MUCH more expensive trip. Beware and steer clear!