UTO Vacations review: Croatia trip

We needed to cancel 82 day in advance as they don’t even have all our paperwork and have not issued any d comments. We paid $798 extra for worry free travel but find that it is of no value. I just want a refund or credit for the future but the refuse and say I have lost everything. My travel partner has a best friends child who has been waiting on donor one marrow and has had 3 unsuccessful matches. We are not comfortable traveling right now as we need to be here for this child and they don’t care. We paid $3000 + $798. I don’t know what to do next. Traci Coffman