Value City Furniture
Reviews and Complaints

About a year ago I purchased a new mattress from value city. It was a Queen sized “Dream Serene” Medium size mattress.

Combined my husband and I weigh under 300 lbs so any mattress should have help up for a year. The mattress we had before was cheap but lasted comfortably for 10 years.

The one from value city cost 3 times the last one…but we wanted a good mattress.

It is AWFUL. We can’t sleep on it. It’s sunk in, hard where it’s sunk, HORRIBLE.

Almost 3k for a mattress that lasted less than a year. Worst investment we have EVER made!

Hi I was told December 8th my order has arrived and I could pick it up. I hired someone to help me transport and use their truck, only to arrive at Value City Dearborn for them to say it’s not here. The guy told me to expect a call tomorrow for them to work something out. I heard back from now one, so two days later around 5pm (after work) I call and get no answer for this huge establishment. So today I call, it’s the 12th explain what’s happening, the manager claims I can come back and get Jr but they can not deliver it for the inconvenience and unprofessional services I’ve received. So when I asked the young lady on the phone could I speak with the same manager, she goes and return to tell me the manager says she’s in a meeting. I do not appreciate this treatment and I’d the bed can not be delivered. I will take a refund and go to another furniture store.

Phone number [protected]

Kandace Thomas

I purchased a dining room table, 4 chairs and a bench from your company back in late August. I went with your company because I was assured that I would receive them before Thanksgiving, which I did. However: one of the chairs was messed up due to manufacturer's error. Of course, your company didn't believe me and had to send a repair person out to my house to confirm it. I had to wait a couple more weeks for them to come to my house just to say, yes, it was messed up. Then I had to wait over a month for a replacement chair. Meanwhile, I was hosting Thanksgiving and had no chair. A folding chair looked absolutely amazing at my Thanksgiving table. Finally, when the replacement chair came in, your company called a scheduled a delivery date (the day after Thanksgiving). I put it on the calendar and ensured that I would be home. 2 days before, I receive a call confirming the delivery date for the day after I was given! I already had plans for that day, as I was given the previous day as the date of delivery. So, I skipped my Friendsgiving that I had planned to wait on a chair that I should've had a month prior, or at the very least the day prior. The lady explained that someone attempted to call me a couple of weeks before to ask if it were ok to move the date. I never received a phone call or a message, nor did I ever speak with anyone. The date was just moved without confirming it with me. Absolutely ridiculous! I'd already waited for several months and now the delivery date was changed without me confirming it. So, I canceled my plans and waited around all day to receive my chair. I finally received my chair that I had waited for since September. This level of customer service is ridiculous. I will never spend another dime at your company again.

I bought a white sectional sofa a few years ago. On purchase, I discussed how much I loved the white and the disadvantages of keeping it clean. The sales person sold me an extended warranty that should the sofa be damaged or dirty and not able to be restored that they would give me a new one or put the amount I paid for the extended guarantee towards another sofa. I called because the sofa turned out to be very poor quality and the fabric can't last 2 years, and it is dirty and the stupid fabric cleaner they gave me with the sofa isn't any better than water. When I spoke to them on the phone they denied that they have any such coverage, I asked for a copy of my invoice and they refused.

I filed claims for rips and stitching that was coming out of my brand new chaise and ottoman, and both were denied after the warranty company refused to cover anything. They are very unprofessional and they absolutely won't cover anything that you submit, it seems that they just want you to purchase the warranty but will not cover accidents, poor quality stitching etc. This company takes pride in denying every claim that is filed. The set is of poor quality and needs either replacing or fixing asap!

I can be reached at [protected]@Gmail.com and or [protected].

Thank you,

Aaron

I paid for a bedroom set back in feb, paid for it to get delivered I believe June talked to your department when it was supposed to be on the way . Made sure the delivery said to my daughter name Valerie Reed 107 Fall lake ln Amherst Ohio and I’m just coming to visit and there’s nothing here never even been delivered. It started in my girl name I added my information Gerald Reed and the number [protected] the other number associate was [protected]

I’m very much disappointed with this company. I spent over 5000.00 at this store. Was advised to purchase the 5 year pure promise was told that it covers everything. Cleaning, accidents etc. I made a claim on 08/20/22. Was told that my claim was denied because it was 31 days. I noticed the issue on 07/20/22. Which I calculated 30 days. They said no it’s 31. And it was too late. Then I was told to appeal the decision which I did and it was still denied. My kids and I are literally sleeping on an air mattress. I spent a lot of money in this store. And pursing the warranty was a waster of Monet. I have only had the bed a year.. Totally a ripoff and I will never purchase from here again or recommend to anyone. No compassion or empathy for the customers. I want a refund on this warranty or my bed fixed.

Horrible! The sectional I paid high dollar for was broken within 3 Months (6/2020) repeatedly. I took months to get the part (3/23/21), and when it was replaced the technician left the cord out and when the recliner was closed it snapped back in half, once again broken. After repeated calls to the warranty center they agreed to replace it but the sectional was no longer sold and I would have to pick out a new one. The store could never locate my claim number, conveniently, and pure promise said it was closed so they couldn’t help me either that I had to call the store. I’m in healthcare and through all of Covid I've been working extremely long days(still) to have to call repeatedly. Now they tell me it’s past the approved time and I’m stuck with my sectional. Unbelievable! Worst purchase I’ve ever made including the ‘protection plan’ that is no longer valid since it should have been replaced! I will NEVER purchase anything from them again!

We purchased this warranty for our bedroom set. we filed a claim from a stain on our night stand. We were told in writing they were going to replace the furniture, now they're telling us that they want to cut a check for just over $100 otherwise we need to pay restocking fees, pay the difference if the price changed since we bought this item, etc. This is clearly a sham. I'd like to start a class action law suit as I guarantee we aren't the only ones this has happened to!

Bought the extended warranty, sales associate guaranteed that if anything happened it would be fixed at no cost. The frame that the rear legs are attached to has cracked and leg will not screw in and no one can sit on the chaise. Called to have it fixed, it took a month before someone could come out...All they were going to do I'm sure was pick it up and take it to fix. I was given a window of 1pm-5pm. I received a call at 5:30 pm from technician that he was on his way...told him no outside of window and never received a phone call prior to him coming. This was on March 12, 2022. I called back and received a time window for April 16 or May 21! When I called they said that technician was very busy...really that means that furniture from VCF is that bad? Asked for an earlier date and said they would call me back...that was on Tuesday...today is Thursday. I have purchased a lot of furniture from VCF...never again! Who gives a time window between 3p-7pm!

My name is Melvin henriquez my phone number is [protected] yesterday I went into the Brooklyn location and applied for an acceptance card I was approved for 1,175$ when I picked out furniture the sales woman chamila had no idea what she was doing did not know how to use her tablet and when I had purchased what I wanted I was sent over to acceptance and they said they don’t accept an itin number humiliated me then pulled my credit again with all of my information and said I am only approved for 800$ I continued to show her my email confirmation for 1175$ good until April and she continued to discriminate against me. I made a ticket complain and no luck reaching out to alicia the manager as she is off two days and the entire store is taking advantage of the fact there is no manager.

We ordered the king size bed in midlothia, Virginia in value city furniture.We ordered it in July 2021.Still they didn't deliver and if we call and ask they say to cancel the order now after waiting for several months.We requested at least for compensation but they said that's not possible rather than to cancel it.When we ordered they said they will deliver it in november2021.All my friends who ordered from different companies received atleast compensation for delay

I need to speak with someone in person. I plan to go to the store where I purchased my coach to see if I can be helped with my complaint. I have been asked to submit the same information three times because they did not have it. I had someone come to my home to inspect the couch and tell me yes, my couch is under warranty and someone will be getting back with me to discuss my options for having it fixed. After not hearing fron anyone I called and was informed it was not under warranty due to what the inspector wrote up and I had reported it after 30 days.

Purchased a sectional sofa in April 2021 after about 4 months the leather started to rub off. Sent photos to store in Niles Il a tech came out and said this was normal wear and tear. I will not accept this reply from the store it cannot be normal wear and tear for the leather to rub off 4 months later. I did not buy an extended warranty but we don't buy new sofas for the sofa to start falling apart 4 months later. I'm a customer at the store for many years and I buy furniture from your store every year this is not how a customer should be treated and given no solution other then we can't do anything about it.