Value City Furniture
Reviews and Complaints

on August 3, 2015 my family and I went into Value City Furniture to Purchase a Bedroom Set For my son. there were only 3 people working store was very bust. waited about 1hr-just for someone to help. finally a salesperson by the name of James help us out. to make a long story short we ended up buying the bedroom set. while he was entering our information into system, he asked if we were interested in anything else. of course we saw a recliner chair however we told him we would think about it, and will give him a call back. he stated to call back before the delivery date of 8/15/15, and we can add this purchase on to sale. I called sale-person back James to tell him we would like the chair and that we will be into store to add on to our order. which was 8/9/15. we get there and James states that the recliner is on back order. until 09/10/15. which was not a problem. we just wanted to confirm that our bedroom set would be delivered on date we chose which was Saturday 8/15/15. James confirmed. I then received a call from the store indicated that our bedroom set would be delivered on Friday 8/14/15. again this was not the date I requested. I then called the store to speak with James however he was not there, requested to speak with a store manager who was also not there. they told me to call the following day and James would be in around at 9am. called again no James, he will be in at 11am. called back at 11am again no James. they said he would be in about 20mins. Finally called back at 12:15pm still no James. I then receives a call from James around 1:15pm indicating he do not know what happen it was warehouse people that caused all this frustration. I said no James this is your fault, you entered information, not them. he finally said he was trying to reach a manger at warehouse to resolve the problem. and he gave me his word that I would have the delivery on Saturday. he said he would call me back before end of business day, however I did not hear from him. so as a concern customer I called the store today which is Thursday to find out what is going on. again no one at store knows and James who is suppose to take care of the matter was not in. and will not be back to work until Saturday 9am. and no manger in store to help. manger is out until Friday. I am very much disappointed in this store. no one can help me. its like they got the sale for purchase and is like what the hell.

1 yr warranty on furniture, table & mirror. Purchaced in December. Reported problems last month (june) vaule city associate confirmed problems that i addressed & store told me they voided the warranty because of cigarette burn. I told them i dont want a new set of furniture. Just repaired what Value city associate agreed that needed repaired. Like i said. Im not after a new set of furniture just repaired...

When moving our recliner accross the floor the fabric was torn, unfortunately at the seam. We've had the chair for 25 months and accept the fact that it's out of manufacture warranty, but we did purchase the fabric warranty (7years for $64.99). When we called the warranty service and described what had happened, fabric was torn at the seam, that it was not covered and must be covered by manufactures warranty. We were not claim a faulty seam, but the fack that it was torn by accident, and it just happened to be the seam. I spoke to the store Manager Mike R and attempted to explain the situation and all he could do was tell me that it was beyond the manufacture warranty period. The warranty is very grey in this regard and that if you have an accidental damage, and it happens to be at a seam-------"Your not covered". In my opinion this is nothing but a warranty scam...save your $64.99

I bought recliner-sofa from Value city furniture. The recliner sofa didn't work right. I called for repairing. With couples of comversation, on oct 7th, I was told that someone will contact me in 2 days. There is no one. I called again Oct 30 for repairing, I was told will be contact in 2 days. Today is Nov 9th, Still, I am waiting ...

I am very displeased, disgusted and disappointed in the fact that I was sold a warranty plan that, according to you, does not cover the product that I purchased, because the product is not top grain leather. That would have been nice to know at the time of purchase, since leather is bound to crack and peel long before it would STAIN or be punctured. Thankfully, I do my best not to use profane language, so your eyes or the customer service rep. that I spoke to have been spared from that, as she was unprofessional. Ultimately, this is a "valuable" experience, no thanks to "Value City", because I will no longer shop there, while advising others to take their business elsewhere, certainly cautioning anyone against purchasing a useless warranty non-service.

My Husband and I have a new house, and was looking to furnish the ENTIRE house. We budgeted each room of furniture. We went to Value City, Centerville on Valentines day and bought a Bally Bedroom set, and a 5 piece dinette. We were supposed to get everything on March the 8th. Every week that passed we were getting "PUSH BACKS" on the date. We threw away our old bedroom set and dinette, only to realize they did not have my full bedroom set. Only the dresser and 2 nightstands. With a wedding coming up, we began to get very nervous. Today is April the 18th, and I still am without the bedroom set. Not only that, a chair from my dinette set broke in 2 days, the gave us a NEW LEG for the chair, which was uneven, none of the other chairs were well put together, and the delivery man dropped a nightstand drawer. They are making me WAIT on the chair to be replaced, along with another broken chair, and the night stand drawer until they deliver my bedroom furniture, because they don't want to PAY THE DELIVERY COMPANY TO MAKE MORE THAN ONE TRIP! Which means my family cannot even sit at table together to eat meals. And we had to end up BUYING another bedroom set to put in there until they get our PAID bedroom suit to me. Their customer service is terrible, They ONLY alternative they gave me was to give the furniture I had BACK, and get my money refunded, and still.. EVERY WEEK WE GET CALLS PUSHING BACK OUR FURNITURE. As of now... we may not get it until JUNE, which is 4 months after we paid for it. And at this point.. we are wondering if we will get it at all! I will NEVER go to Value City for furniture, even though I did like the styles they had. I will NEVER REFER anyone to them, and have since then encouraged people NOT TO go there. We had a $10, 000 budget for 3 bedroom sets, 2 living room sets, T.V's, entertainment centers for 2 livingrooms a dinette, bar, and table sets and wall fixtures... and unfortunately we ended up spending the rest of our budget at Longs furniture, who had same day delivery, and we had ALL of our furniture delivered within 2 weeks. The is the WORST furniture experience I have EVER encountered, and wouldhope NO ONE would EVER have to go through something like this again! PLEASE, if you are reading this.. DO NOT GO TO THIS COMPANY FOR FURNITURE, You get what you pay for and after finding this site there are SEVERAL complaints JUST LIKE MINE... SO I am NOT ALONE. Don't be a person who has to get on this site and complain like I did. You can go to ASHLEY FURNITURE or LONGS, and find the same kind of deals. I would rather have spent a couple hundred more dollars than to have to go through this!

I want on Monday Dec. 3, 2012 i order a bed and paid cash for it they said it will be in on Thursday. I said OK but couldn't pick it up until Saturday because i couldn't get anyone to pick it up until then. The store would deliver but they wanted to charge 141.00, who has that kind of money this days. When i picked up the bed and got it home it was the wrong bed. They refuse to come an pick it up and the new one wouldn't be in until Thursday again. And i would have come back and pick that one up to. So i would have to make four trips to get one bed. I ask way can, t they deliver the bed for free scents it was there mistake from the start they said they couldn't because it was company policy. That was not very good business.

My family purchased our very first couch together at VCF in Gurnee. The sales person was great.A few months later, we noticed that the couch cushions had gone bad, which was odd because we did not sit on the couch that often. We were basically sitting on wood. Because we purchased a 7 year warranty, we called VCF and they ordered pillows and had them delivered and installed, no problems. A few months later, the same thing. Then again, and again. We must had the cushions replaced at least 4 times. The guy that replaced them told us that the cushions were cheaply made, and if this keeps happening, he would suggest a new couch, which would be covered under our warranty. A few months later, we were sitting on wood. We called and a young lady told us that we would have to pay for the cushions this time since we had the couch for a year. We explained to her that the cushions were an ongoing issue and the repair guy told us that there was something wrong with the cushions. She then told me that she would have a supervisor call me back, and that I would still have to pay for more cushion. I told here that I would not mind paying for the cushions as long as they were cushions that would last longer than 5 months. After that, I had been getting the runaround. I would say that the sales staff was nice but I can't recommend the store to anyone because of my horrible experience. The couch is now so uncomfortable that it causes back and hip pain to people who sit on it. We prefer sitting on the floor or kitchen chairs until we can afford to purchase another couch. I work at the News Sun and know a lot of people in the community. I am going to ask my boss if I could write an article on this to warn others if I can't figure out how to fix the problem. I am also going to talk to my lawyer to get information on defect furniture and warranty issues.

Well where do I begin first off my parents deciding to go get furniture at value city was the worst thing they have done. They purchased a dining table and also purchased the extended protection plan. Long story short they messed up our order because they're store had the wrong information on the wrong table. So making us pick up the wrong table and us being stuck with no table since we had to wait 2 weeks to get the right one delivered. The day comes and we didnt get all of our chairs delivered. And they still wont give us the 2 chairs that are missing. Value City Furniture in gurnee is horrible! I wont be recomending it to anyone. I work at at&t and I know a lot of people I will be letting everyone know about our experience there!

About a year ago I purchased a living room sofa, dinette, a twin sleigh bed and a queen sleigh bed. I also purchased the Epp (extended) warranty on all items. The warranty reads if I break it, rip it, gouge it, don't worry we have you covered. Well that is a LIE. Vcf Sleigh beds are made of cheap wood. The twin bed broke first. I was repaired ( if that's what you want to call it). Then same thing with the queen bed. Well now the twin bed, queen bed, dinette, and sofa is broken (not all at once). Well I am a full time employee working 56 hours a week. I am a single parent of four so sometimes I don't have time to eat not to mention sit on the phone with customer service so I called it all in at once. Well vcf accused me of furniture neglect and will not honor my warrant! How dare them. I work hard for everything I own and I purchase extended warranties on everything because stuff happens. Well I was told to come in and get a refund from vcf and I refuse to. These crooks will be hearing from my attorney. Dell, Apple, amazon, Kmart, even Walmart honor paid in full warranties, vcf has a lot of explaining to do. I will also protest the Epp extended warranties.

My delivery was suppose to be from 1pm-4pm on March 7, 2012. At 4:03 pm, I called the office and was told that the delivery guys were running late. I also was told that I would be called back with a status. 5:03 pm, I called to speak with a store manager, I was put on hold so long the phone start to ring back but no one answered. I called back and requested to speak with a supervisor, he stated he did not know why they were late and the office had been trying to contact the driver for over two hours and could not. I was told I was going to get a call back. 6:15pm, the guys show up with the delivery. They finish the job and I ask about my dresser. the delivery was suppose to be for a couch and a bedroom set. I previously picked the mattress and box spring up on Saturday because I needed a bed. They stated that the dresser is on back order til 03/16/12. I was not aware of that. The saleslady told me that I would be receiving everything on 03/07/12. I called the office at 9:00pm to ask what happen to my return phone call, I was given another excuse by Will. I went into my room to change the sheets on the bed and find a bed bug in the corner by the headboard. So this sparks me to look at the other corner and find another. Now I have my son lift the mattress so I can check the box spring. I placed the mattress set back down and 15 minutes later i go back into the bedroom and there is another bed bug. I flushed two of them down the toilet the other 3 i placed in plastic cups and in a zip lock bag. Something needs to be done about this store. They not only have bad customer service, horrible managers but the merchandise is not up to par. I spend 1, 175.00 in this store and all I was offered was HALF OFF MY DELIVERY. GUESS WHAT, NOW I WANT A REFUND AND THEY CAN PICK UP ALL OF THIS DEFECTIVE ###!

i WANT ALL OF MY MONEY BACK. I WANT A APOLOGIZE FOR BEING INCONVENIENCE. I MAY NEED TO PAY FOR A EXTERMINATOR TO REMOVE ANY OF THE BUGS THAT POSSIBLE MAY HAVE GOTTEN INTO THE CARPET. THIS IS SO DISGUSTING. I HAVE TO HAVE SOMEONE SIT AND WAIT FOR THIS DELIVERY FOR 4 HOURS ONLY FOR THEM NOT TO SHOW UP AT 6:15PM. NOW I HAVE TO CALL INTO WORK TOMORROW SO I CAN TAKE CARE OF THIS MATTRESS PROBLEM. NOT TO MENTION, I HAVE TO SLEEP ON THE FLOOR.

Purchased 3/17/11, on backorder will deliver 4/20. Items missing, Rcvd call back, confirmed with truck, they don't have the items. They have 1 of them in stock and I can come pick it up if I'd like, but still checking on the shelves for bed. I just spent about $5, 000, really!

Didn't receive call back about other missing items (shelves to bed), had to follow up. I was told to call the other store, I did, received run around & called my store back and told them to figure it out since I purchased it there.

In the meantime, I was charged the full amount right away. I paid more than 1/2 in cash and balance 12mos same as cash. If I don't take possession of product for another month, either give me 13 mos sac (not allowed per Customer Service) or don't charge the balance until delivered.

After numerous calls, I was told my shelves for the bed would deliver 5/27/11, or I could pick them up!. I suggested the Manager of Customer Service deliver it personally..

Well, here is it 5/31/11 and still no shelfs nor a call from Customer Service?. They have managed to send me 2 monthly statements:. If it weren't so much trouble, I'd call and tell them to come pick up the bed and give me my money back, . What a nightmare, .Once the sale is made they could care less about you:. Its all about the $$.

I have to say I am really disappointed. On 5/5/11 I placed an order for a 5PC pub dinette set and the Barcelona queen bedroom package. I was advised that the dresser & mirror portion would not be available until 6/17/11 & arranged for delivery of the dresser and mirror on 6/18/11.

After reviewing my invoice a few times I noticed that the delivery of the items was not broken down on the invoice which had me kind of nervous therefore on 5/11/11 I called the store to confirm that the dinette set & the bed were being delivered on 6/2/11 and the dresser and mirror on 6/18/11. At that time I was advised that the delivery was scheduled however the bed's footboard would not be available until 7/8/11 and would be delivered on that day and the bed assembly would occur on that day as well.

I expressed my concern to the person on the phone wondering why the footboard would not be available until that day as it seems odd that only that part of the bed wouldn't be ready. I expressed further concern and did not feel this was handled correctly because #1-No one called me to advise me of this #2-I would not have known this had I not called to confirm that my delivery order was correct #3-My wife and I have to wait a month and a week before we have a bed, yet I am getting billed immediately for it #4-The delivery of the footboard and assembly of the bed was scheduled for 7/8/11 without consulting me which would have been necessary so I could make arrangements at work since this does fall on a week/work day #5-I was given no other options.

I find this very disturbing as all the person on the phone could offer was an apology for my inconvenience. Somehow, this just doesn't seem like enough. I did attempt to submit my complaint/concern to corporate via the vcf.com website but was stopped by an "error has occured" message each time I tried without an indication of what the error is. So it seems that I am left to stew since the store won't do anything, there is nor corporate phone number on the site, and the site keeps giving me an error when I try to get assistance.

POOR Quality: Bought $2, 000. sectional. Selected an upgraded fabric. After one year, fabric is pilling and lots of pulls. The ten year old couch that I replaced looked better. We are two adults with no children or pets. Work all day. Sofa not abused or used that much. Furniture will have to be replaced. They sell poor quality so there are no real bargains.

After a year of olding a mattress from American Signature, the bed is hard as heck, to sleep on. They will NOT REPLACE it because it has paint on it. I will tell you I will NEVER EVEr buy furniture again from VALUE CITY FURNITURE. GREAT SERVICE ...CRAPPY FURNITURE. ...SPENT 2000.000 ON COUCH, CHAIR, 3 DRESSERS, BED AND HAVE HAD PROBLEMS WITH THEM ALL.

I purchased a kitchen table and chair set from the Value City Store next to ***'s Sporting Goods in the Eastgate shopping center. While I was checking out with my items, the sales representative suggested that I should purchase the extended warranty. He stated, “Seeing that you have children, you will want this warranty. It covers any damage they may do and protects your furniture up to three years. You can rest assured that you will have new furniture in three years.” I purchased the warranty for the extra $69.99 for the table and an additional $69.99 for the chairs. I left the store with the confidence that my $1000 plus purchase was protected.

Nine months later, we had a Christmas party for our daughters and several of their friends from our neighborhood attended. We let the girls make crafts, color and draw pictures on the table in our kitchen. After the party we noticed that the table had been damaged by some of the crafting we had allowed the girls to do. Some of the notable damage included, words had transfer through the paper the girls were writing on and had gone through the polyurethane coating into the wood below, a long scratch and some paint drops on the finish. The girls ranged in age from seven years old to twelve years old. These girls are not heavy handed men with a degree in construction, they are simply children.

I contacted Value City Furniture at the Eastgate location and was informed that they do not handle the warranty claims. They gave me the phone number for the Sharonville store and instructed me to file my claim with them. I called the store and they took down my information. They informed me they would send someone out to inspect the damage and to determine if they would repair it or replace it. I received a phone call and was given a date and time the inspector would be out. The inspector arrived to inspect the table and continually commented on the condition of the table and chair set, argued that the chairs didn’t belong to the set, although they were the chairs from my receipt, and was otherwise very rude and obnoxious.

A week after the inspector came out I received a phone call from Value City they stated that they had decided not to honor the warranty as the damage was to “extreme” and violated the terms of the warranty. When I purchased the warranty I was given a pamphlet stating what would be covered and how to file a claim. Value City claims that the pamphlet is not the legal document containing the specifics of the warranty and that the actual warranty documentation, which was not furnished to me, contained stipulations pertaining to excessive damage. I asked to speak to the manager, who informed me that this claim would be returned to the Eastgate store and that they had the option of honoring the claim. I called the Eastgate store several days later and they gave me the same exact response I received from the Sharonville store. I asked that they at least review the claim and consider that I have spent several thousand dollars at their store over the past few years. I was passed to a manager who informed me they would not reconsider this claim and were cancelling the warranty on all of the furniture citing excessive damage.