Vance Outdoors
Reviews and Complaints

Bought a legend 350 rifle and scope and the scope internals never worked took it back to the store and the would not return it.

I ordered this item and cancelled rightway. They billed my bank anyway. Will not answer any phone call messages or emails sent. Will not take off my bank. Order #***. This has not shipped or do I want to ship. Please help. Thank You.

I ordered a firearm and after nearly two weeks with no shipment, I cancelled it. The order shows as cancelled in their portal, yet I'm still awaiting the $325.49 credit.

I paid for ammunition from them. I was told that the ammunition I was sold was for Law Enforcement only. I have spent 15 years in Law Enforcement but apparently the do not consider corrections officers to be LE enough so I canceled my order. It was 2 weeks ago and I still have not been issued a refund. I have sent numerous emails and gotten no response. I have also tried calling them directly only to get a message to send them an email (that they don't answer) My order # is ***, placed on 3/20 for

I ordered a 38 special double barrel handgun from Sportsman Outdoor on 11/3. They shipped by gun to a gun dealer in Minneapolis. Shipping Address:*** Per Frontiersman this s specific style gun isn't legal in Minnesota, so they returned it to Sportsman Outdoor. I have tried to contact via phone and left 6 messages and emailed them 7 times. To date no response. Sportsman is blaming the lack of response on COVID -19 which I can agree with some. However, it shouldn't take 4 weeks for a response , really need your assitance.

Promoted all available designer bags at $1699.99. I chose one, it was available but at checkout, it was $1949.99. Customer service claimed a higher price. I showed the ad to Katrina, she then doubted availability. After proving availability, she stopped replying. Further requests for assistance were ignored. In Stock Brand: Designer Label Item Number:

I bought a Mini DRACO 7.62x39mm Pistol on Sep 30, 2020, at 5:41 AM, for $971.90. Awaiting delivery, the order is processing but not yet shipped. I've inquired about the status but haven't received a reply. I'm not seeking a refund, I just want the pistol shipped promptly. Other customers mentioned receiving their orders within 3 business days.

Placed an online order for Smith and Wesson .40 caliber handgun model number 180020 on 9/23.
I realized it was the wrong desired model and cancelled the order through their website and account I set up. My card was immediately charged 423.99 for product and tax. It stated to allow 3-5 days for cancellation, it has been 8 days. Once I cancelled my order my account information for said order was removed by the company along with my order number information.
I've sent two correspondence, one E-mail and called and got no response (least a voicemail).
The only record I have left is my receipt from VO online and my receipt of PNC bank transaction.
I would like to know if the order was in fact cancelled and why my account has not been made whole or are they sending the firearm to designated FFL dealer.

I placed an online order and created an account on a retail website. I did not receive an email confirming the order. They did immediately take $84.79 from my checking account. I called and was placed in a waiting queue. After waiting, it flicked me back to where I started. I called back, waited, and it did the same thing again. It sounded like I could leave a message, but am unsure if it did. I logged on the account I created with them, and it did not show any indication that an order had been created. I left two emails from the account log in, asking them to contact me. Later, I repeated this process. More calls, and more emails, but still no response. I cancelled my debit card just in case. The bank said I would have to wait 30 days, and then go through a process where I may still not get my money back. After going through this, I saw numerous review complaints that sounded very familiar.

I bought 2 boxes of ammo with an order number from a specific website. They claimed delivery on 7/11 at my garage, but no package was found. I contacted them; they insisted it was delivered. My wife was home, and our dogs alert us to visitors, yet no one came. Deliveries usually go to the porch, so the garage drop-off was unusual. They directed me to the seller. Despite filling out forms and sending messages, I've received no reply. I suspect the delivery went to the wrong garage, but as I didn't choose the delivery service, this shouldn't be my issue. It's frustrating not to get even an email response after paying for a product that never arrived.