Vanderbilt Mortgage And Finance [VMF]
Reviews and Complaints

I have had leeks in my walls when it rains. Now my walls are caving in. I had this problem soon after it was set up. They could not find the problem. I had to replace front door frame. My husband and I bought it new had it financed 15years .he lost his job 8 years ago so we got 3 months behind they told us to move out. So we borrowed money from friends then I started to make the 316.00 monthly payment on my 6.00hr job. I tried to get them to refinance to make payments cheaper they said than they don't do refinance. Now 3 years ago I got a divorce and kept the home. 2 years ago I had two heart attack had to have surgery could not work I got 2 months behind they sent a man to my house to take pitchers so they could sell my home. My family took turns paying for my home until I got my disability. I make 700.00 month I still struggle to make 316.00 payment they still want refinance it. my car broke down it had to be fixed so that put me 1and a half month be hind so I would send them 10 to 30$ extra a month .they are very rude on the phone the keep calling to tell me that they are going to take my home they sent a man again to take pitchers so the could sell my home because the say I owe 400.00 back pay. Now the say that I don't make enough money to keep my home that they will have to take it I only owe 4 years on it.

Our payments have been drafted from our account biweekly for ten years now and have never been returned. Last month my husband was laid off from work temporarily and I contacted VMF to inform them of this and that the money would probably not be in there when they went to draft the payment until he returned to work. 'Norman' told me that as long as I let them know what was going on they would work with me and advised me to put a stop payment on that amount they draft until he went back to work and I could mail in my payments until everything got worked out and we started receiving unemployment checks.

I kept contacting him and informing him of what was going on and then one day I received a phone call from 'Jeanie Myers' wanting to know what the problem was and when we were going to make the payment. She said Norman turned the account over to her because it was so delinquent (a week and a half late) and she was trying to collect the payment. I explained the situation to her and told her what Norman told me to do and she demanded to know when we would be getting unemployment checks and I explained to her that I had no idea because we had never been through this and we couldn't even call to claim a check until three weeks after he was laid off.

Two weeks after the initially speaking to Norman I contacted VMF and told them I was mailing them a payment and they told me I had to send it Western Union which I found out costs around $20 so I dropped the payment in the mail that day.

I just got a phone call from 'Jeanie' wanting to know if I sent the payment Western Union and I informed her I did not because it costs $20 and right now we couldn't afford any extra expenses such as that. She then raised her voice with me and said that is the price that I have to pay when my payments get so far behind and if she did not recieve the check by this coming Friday she would proceed with foreclosure (although the payment still is not even 30 days late!). She then proceeded to tell me that she 'specifically told me NOT to mail it and to overnight it or Western Union it'. I explained to her once again that my husband just returned to work today and things would be caught up in a few weeks, but that did not matter because she kept threatening with foreclosure on Friday if she did not have a payment.

After hanging up with her I made an online payment to catch up the payment and we are looking into to refinancing at a REAL BANK. Be aware of these people. If you speak to one person and they tell you one thing apparently it doesn't matter and each individual can make their own rules and time limits. This Jeanie lady was extremely rude. I used to work in collections at a bank years ago and I NEVER spoke to customers the way she spoke to me. We were never allowed to raise our voice no matter how delinquent accounts were. I think VMF needs to re-train their employees or hire more professional ones.

I purchased a home from Clayton Homes in 2000. I was 19 years old at the time and newly married. When I went to Clayton Homes I specifically asked for a Land/Home package. They had none. Instead, they showed me brand new homes with tons of 'amenities', including a 'free trip to the Bahamas with every new purchase'. Ha, what a crock. I told them I was interested and they set to work.

My grandfather was leary about the deal and called them to tell them I reconsidered. They called my house and had me in tears as they talked about how I had 'misled them, and how they worked so hard to get me in a new home and now I wasn't interested and how I had really done them wrong.' I am a people pleaser by nature so this really upset me. I told them yes I'd take the home. I DID NOT get my free trip, first of all.

Second, I was told I would have monthly mortgage payments due on the 1st and the 15th of each month, (to make it less expensive this put my payments at 277.00/mth). Apparently this is not how it works. When I was three months behind in my payments because my money was building up in the bank and they weren't withdrawing any funds, I realized something was wrong, so I called. I was informed that the payments come out every 14 days and I didn't have funds in there on the date it was due because it was three days before the 1st.

So, now I'm 19, have three months of negative credit on my report and I asked for a once a month payment instead. I asked them to set my date in the middle of the month. They refused. My payments went up to 314.00/mth and due on the 1st. The representatives were rude, obnoxious, and I got a new rep every time I called. Then at the end of my three years, I received a new bill for 472.00. This was to be by new payment, with escrow insurance. Escrow insurance?

I had no idea what that was. Apparently when I signed my contract, the nice 'gentlemen' who made me cry didn't explain this, so I got saddled with a exorbitant payment I could no longer afford. No one would buy the home because it was not worth what was owed and I couldn't rent it out for the amount of mortgage I had to pay. Needless to say, I voluntarily surrendered the home when I was 23, it did not show on my credit report until I was 26, and now I'm 28 and couldn't finance a bullet if I purchased the gun.

Vanderbilt Mortgage and Clayton Homes are rip off artists and the 'talent' they have working for them should win the Oscar for most efficient salespeople with no concern for others. Congratulations, Vanderbilt for your greatest achievement ever. SCAMMING.

I applied for a loan in September 2008 and a employee at this company disclosed my personal information to a unauthorized individual about my credit report. She had NO business discussing my credit report with NO ONE but chose to do so. I am filing this formal complaint and also I am contacting my attorney for possible suit against the company itself and the employee.

We've had our doublewide for three and a half years, paying our payments thru automatic bank drafts. Never been late, never missed a one. My husband got sick, couldn't work for 3 weeks, then was hospitalized for 5 days. We have 2 teen daughters, I'm a stay at home mom, so we got in a really tight spot financially. I called Vanderbilt, (sat on hold FOREVER), finally reached a gentleman and asked if we could extend a payment. Now keep in mind, a payment is only 1/2 an actual monthly payment, because our bank account is drafted every two weeks. After he checked our account, asked all the info, he says he can't help me. I need to talk to his manager. He transfers me, and guess what? I get the dreaded VOICE MAIL! I left her 4 messages. Surprise! Surprise! She never calls me back, and as usual, our bank account gets drafted for the payment.Thank God, the money was there for the payment. I think they SUCK! They could care less about you . And I think they've got it all figured out. They just RECEIVE our money. I have never received a statement in 3 1/2 years. so who knows how much we owe, how it is applied, etc., etc. Sounds like a pretty good job to me, just making bank deposits. Please, please, if you buy a Clayton or Norris home, find yourself some good financing at your local bank. Don't finance with Vanderbilt.

I have been with them since 02. They just started to send out a statement so we knew where our money was going. Well, they bumped our orig. principle amount up by over $4, 000 and then shows an escrow on my account and 10 days later it gets removed. There is no escrow on this loan. In 6 years I’ve paid in excess of $40, 000 and of that less than $2, 000 has gone to my principle. I can’t take this any more. I want my loan fixed and then refinanced. I use to love my house but it is a money pit. Has fallen apart due to poor workmanship. I no longer even LIKE my house they've made it a home of *** and torture. Any words on how to get out from under Vanderbilt’s foot would be great. I need my loan fixed so I can refinance.

We're late on our payment & they call our NEIGHBORS & leave our account # & name, trying to get them to have us call back. The only way they could have gotten their #'s is by looking them up online, I assume just by searching for our road name & calling everyone near us. Our neighbours are mad at us that they keep calling, but there's nothing we can do to stop them. Isn't this a breach of confidentiality? I mean, they're harassing our neighbours as much as they are us. We don't have the $$ to pay right now, or we'd call them back! They finally stopped calling my mom because I told her to tell them we didn't live there, she didn't owe them & if they called her again she'd seek legal action for harassment.

Is there anything we can do about this? Anyone else have this kind of experience? On top of this, the double-wide we are paying for is a piece of [censored]! It's got soooo many problems. We'd have been so much better off building ourselves, but were in a hurry to get into a home. SE Homes have extremely poor quality products!

I left my husband six months ago. He was staying in the mobile home yet Vanderbilt continued to call me every ten days when he was late with the payment. They have called my mom, my brother, and my new number. Now my husband moved left me with the mortgage. Vanderbilt told me I need to come up with almost 1000.00 for the 3 months he was behind or they will take legal action against me. Since he got everything except my sanity I wish they would realize you can not get blood from a stone. No cooperation from them. I would not recommend this company to anyone.

I have told Lindsay that so and so does not live at this number, yet she still calls me. She leave's rude messages for them to call her when she's not even calling the right number. She needs to stop calling me before I get the law for harassment. How many times do you have to tell someone to stop calling that the person they are looking for doesn't live here. And that you don't even know who they are or how she got my number. I wouldn't be as upset about it as I am if it weren't for her rude messages on my voice mail. Why can't she stop calling.

I too am a current victim of Vanderbilt Mortgage. They have repossessed my home and are trying to sell it tomorrow, the day after X-mas at a 'private sale'. They have been involved in a scam with my park owner who wants me to move out of this park as a retaliation for my non payment of money she tried to illegally bill me for after a court action not awarding her any money for damages sustained in a vandalism case in which my minor Son was implicated and cleared.

Park owner refused my rent payments and hasn't billed me for nine months. No unlawful detainer has ever been filed, but Vanderbuilt has been making little lump sum payments to her for my back rent and tacking it onto my mortgage and raising my payments.

Suddenly Vanderbilt refuses my payments and admittedly is forcing me into a default so they can repossess my home unless I move it out of this park and pay them 6000.00 for back rent which they spent without my knowledge, and provide them a letter from the park owner canceling this illegal 60 day termination she served me with back in April 2007. Time for the class action people so contact me if you want on board. I'm ready to rock.