Vanilla Gift Cards review: Vanilla visa gift card

My friend gave me a Vanilla visa gift card. Some of the card numbers were missing. I contacted their customer service on 11/12/23 and they opened a report# [protected]. I sent in a copy of the purchase receipt from Dollar Tree store, the front and back copy of the damaged card. (I have to re-send the documents many times). Finally they acknowledged receipt of the required documents on December 8, 2023. I got an email telling I will be notified when I will get my replacement gift card. I never hear from Vanilla again. I called their customer service many times to check on the status of the replacement card. This morning I talked to a person and was told to go back to the store as a refund was sent to Dollar Tree. I contacted the store and the manager, she told me to call Vanilla visa gift card back because there was no refund. She also said whoever buys the card does it at her own risk. After talking to customer service finally a supervisor got on the phone. Like all the others I talked to before they said they can't do anything.

Finally a supervisor said a manager will contact me. No one I talked to at Vanilla visa will tell me the mailing/email address I can write to. #[protected] never get me anywhere!

I have no confidence I ever will hear from anyone ! Staff poorly trained and not professional.