Vencano
Reviews and Complaints

Ordered two new dresses some time ago from Vencano. The dresses took a full month to come, which is a long time to wait if you’re excited to get something new. When the dresses were finally supposed to arrive, I was met instead with news that the shipper couldn’t get through the security gate to deliver them. Sadly, that was the end of the story – the dresses were simply returned to China and I was left with no further options to get them. I searched for the contact information for the shipping company, but this was nowhere to be found within the package I received. There was no alternative way to reach out to them. I tried to email customer service, but wasn’t able to get through there, either. For a few days, the link was down and I couldn’t do anything but wait. So, while this ordering experience was not a positive one for me, I’m hopeful that perhaps Vencano will look into ways to improve their customer service for future orders.

I ain't too happy with Vencano. I got my stuff a little while back and what I got was not great. The quality was real poor, the shrt (I'm pretty sure they meant shirt) didn't even have a hem line on the bottom, and I had no idea that I couldn't return a bathing suit with the tag still on it. So now I'm out $136 and I can't even send the stuff back. I've tried and tried but the return system says they can't process it. This is a real mess and I want my money back. Ya feel me?

I gotta say, Vencano is one of the worst companies I've ever had the misfortune of doing business with. I only wish I had stumbled upon these reviews before making the mistake of ordering from them. My advice to you? Save yourself the headache and avoid this company like the plague.

Let me tell you why. Firstly, their advertising is all a bunch of lies. They claim to offer expedited shipping and shipping within 24 hours, but in reality, it's all a load of rubbish. It's taken over a month for my order to even ship, and that's just unacceptable. I've requested a full refund - fingers crossed that actually happens.

Honestly, the whole thing just feels like a scam. The items I received weren't even close to what I was expecting them to be, and the orders are so far from being timely that it's genuinely ridiculous. If I could give Vencano zero stars, I absolutely would.

So yeah, save yourself the time and money. Stay well clear of Vencano - they're not worth your time, effort or money. Trust me on this.

So, I had some troubles with my recent order from Vencano. I mean, we all have problems, right? And the real test of a company's worth is how they handle those problems. Well, let's just say that Vencano did NOT pass the test. The code they gave me to remedy the situation was a bust. And when I tried to explain this to the customer service rep on the phone, let's just say it was like talking to a brick wall. I mean, come on, can you even comprehend what I'm saying?! They seemed to be more interested in playing weird control games than, you know, actually helping a customer out. Like, seriously, why would I be trying to take advantage of them in that situation? Needless to say, it was one of the most bizarre customer service experiences I've ever had - and not in a good way. With all the other options out there, I don't think it's worth it to bother with Vencano in the future. Buyer beware, my friends! And definitely steer clear of the person I spoke to yesterday. I'm pretty sure they're in need of some serious training (or maybe even firing) in the customer service department. A total nightmare.

So, I recently purchased some items from Vencano, which is a website that sells clothing and accessories. My order included four items, however, I returned three of them for a variety of reasons. The product that I kept was a pair of boots, which looked absolutely stunning and seemed to be made very well. The quality of the boots was simply impressive.

However, I was disappointed with the two sweaters that I ordered, which did not look as beautiful as the ones that were pictured on the website. They were made from a thinner knit material and had a dowdy appearance. As a result, I decided to return them, and so I requested a return label through email, which Vencano sent to me.

After a week, I finally sent the items back to Vencano and had to pay for the shipping costs. I even got a receipt from the post office with a tracking number that showed the package had arrived at the destination safely. Nevertheless, to my dismay, I never received a reimbursement for the returned items. I tried to contact the company about the issue, but there was no email or chat, and the phone number provided was from Hong Kong, which did not go through.

I feel like I'm in a sticky situation now because I did not get any response from the company or the reimbursement that I was hoping for. Overall, I would advise anyone against buying from Vencano because their customer service and communication system are not very reliable. Unfortunately, I lost both money and time as a result of my recent purchase from Vencano.

OMG, I can't believe I fell for it! I ordered from Vencano on their website (vencano.com) and never received my order! It's been a whopping 4 months and counting and I haven't been able to get in touch with anyone! I've sent numerous emails, but no one has responded back. There's no phone number to call either, so I'm stuck with no answers and no way to get my money back. This is definitely a scam, folks!

I was so looking forward to my daughter wearing her new clothes and bathing suit this summer, but now it's over and she never got to enjoy them. As a single mom, that $132 I spent on my order was a lot of money for me. It's really disappointing that people can be so dishonest and take advantage of others, especially those who struggle to make ends meet.

It's just mind-boggling to me that you can't trust anyone anymore. Whatever happened to the days when people were kind and honest? It's a real shame that there are people out there trying to pull scams and rip others off. I wouldn't recommend buying anything from Vencano at all. Stay away from this site and save your hard-earned money for a trustworthy store.

Me and my sister decided to order some swimming suits from Vencano. We had a nice conversation on the phone while making the purchase, but we later realized that we ordered the wrong sizes. Disappointed, we figured we would have to return them and start the ordering process all over again.

However, things only got worse from there. After 2 months, we both checked our credit card statements and noticed unexpected charges from $#*!'s Sporting Goods and WSS. My sister's charges appeared today, and mine came in 2 days ago. It was clear that we had to take immediate action, as we discovered that our credit cards had been compromised.

We quickly contacted our bank and our credit cards were voided. We were then forced to order new cards to replace the old ones. It was a hectic and unpleasant experience because it only became clear that we were scammed after ordering from Vencano.

I urge you to check your bank statements and credit card invoices for any unauthorized charges that aren't yours. This was no coincidence as my sister and I both ordered from Vencano around the same time, and our troubles started soon after. I hope this honest review will help you avoid any unwanted headaches and save you from potential identity theft and financial loss in the future.

Thank you for taking the time to read this review and stay safe with your online orders!

I'd really like to talk about this online store, Vencano, where I ordered a Grinch shirt about two months ago. So, up front, let me tell you that I've been ordering stuff online for almost 20 years and never before have I received such a disappointing item as this one. Firstly, the shirt looks nothing like the style in the picture, and doesn't fit me well either, but I'm not too bothered about that. However, what really disappointed me, and left me feeling pretty gross, was the fact that it arrived in a close-to-soaking-wet state - sealed inside a plastic bag, with the tag peeling off from the wetness. To make matters worse, there were stains all over the front, with an orange-ish color that I can't even identify, and just touching it made me feel like puking! Absolutely disgusting, if you ask me.

After this, I decided to check if I could return the shirt, but lo and behold, I found out that I didn't qualify for the supposedly-worry-free returns, as it said on the website! Not happy, I decided to voice my opinion and wrote a review, only to find out that they removed my review right away! Unacceptable. So, let me tell you, friends, don't shop here. It's just gross and disappointing!

I was totally excited when I stumbled upon Vencano (vencano.com). Their website has so many items to choose from - it's like an online fashion heaven! I viewed some clothing items and fell in love with so many of them, so I decided to order a few things. Unfortunately, when I received my package, it became clear that not everything was all it was cracked up to be. The Camouflage Jeans listed were nothing like what I was expecting - they felt more like itchy synthetic pants. Although they were comfortable, they didn't look very attractive on. Then there was the blouse - the one that had pictures and described the lace inserts on the sleeves. Sadly, it was entirely deceiving, and there was no lace in sight - just printed fabric. However, I was happy with the three sweaters I ordered, and they fit me perfectly!

The only problem is that I still want to order from Vencano, but I'm hesitant now because I'm afraid the items won't match their descriptions again. In addition, I paid extra for expedited shipping, but I didn't receive my package until after a month (and I wasn't the most thrilled about that). The most frustrating part though is that whenever I reached out to their customer service for assistance - well, it was quite a headache. I asked for shipping reimbursement, and they agreed to give it back through a credit, which was okay but not what I was hoping to get.

In conclusion, although Vencano has many items to choose from, I am still quite hesitant to order because of my previous experience with the items not matching their descriptions. I still have my eyes on a few items that I'm looking to purchase, but I'm afraid it will be a repeat of my last experience. Even though their website looks great, I need some assurance that the pictures and explanations will match up with the actual items before I take the plunge and make another purchase.