Verizon
Reviews and Complaints

Every cell phone carrier has early term fees its been like this for nearly as long as cell phones one would think its common sense by now, however you prove that theory wrong.

I, too, was "approved" for a loan with a $500 collateral payment, however, I never sent them the money since I still don't have enough to send them. I am glad I came across your complaint, but I am truly sorry this happened to you. I was working with a "Matthew Gardner" I called him this eveining and got a pre-recorded message that this mailbox does not exist. WOW! I got a similar "approval" from another company called NE Capital, I'm sure it's a scam as well. :(

HA HA HA I got a bill for $3, 300.00 from Verizon. This is supposedly for my daughter using her internet access. Several months ago I asked what this $60 was on my bill and was informed that it was my daughters internet access package. ME: Why is it so expensive? VERIZON: Because u have a corporate package. ME: Huh? THEM: People who own their own business have these services. ME: Why did you sign me up for this one? THEM: IDK ME: Get rid of it! She doesn't need it. Several months later I'm still getting billed in excess of what I should be. Every time I call they tell me my bill is high because of government taxes and late fees thatr compound. So...I complain louder and tell them I want them to itemize this over the phone with me and explain each itemization. They tell me they have still been billing me the $60 dollars. I tell them, "I told your people to shut it off at the store and if you look at her history you will see that she hasn't used it since then". They inform me that they will reimburse me $60 for the last month and FINALLY shut it off. A few days later a kid from Verizon calls to tell me that he has bad news. Verizon is only going to credit me half of the sixty. He explains that because of the TYPE of phone my daughter bought she is obligated to carry a basic internet package which costs $30 per month. I complain that I am a single unemployed mother and cannot afford ANY extras. He tells me it is not negotiable. I tell my daughter she is going to have to give me $30 a month and she might as well start using the internet again seeing as she has to pay for it. THEN I open a bill for $3300.00. I drive to the store to complain. They call customer servcice for me. I am told that they will deduct half the bill and then "kick it upstairs" to see if they can give me a credit for the rest. I give them the number for the new landline I purchased (because no one in my new neighborhood in Bridgewater MA has access to Verizon wireless...there is NO reception...the ad on TV that depicts the army behind you? Crap!). It has now been a week...my phones have all been shut off...and still...NO CALL FROM VERIZON. So, I just called them at noon time. The recording told me that I still owe $3300.00. Seems EVERYTHING they say is a lie. When I finally get through to a live person she tells me that her supervisor will call back within a half an hour. That was an hour and a half ago. Someone just told me to lodge a formal complaint with the government communications agency in Boston. I am thinking of calling Help Me Hank. Does anyone have any other advise?

I just switched over to Verizon wireless 3 months ago. My first 2 bills were average 600 minutes, and I am on a 700 minute plan. My bill is about $150, since I have 2 blackberry's on the same plan. The day before thanksgiving, I received a bill of $928. After waking up from fainting, I called customer service and they said I would have to call Fraud Protection. I called fraud protection Monday morning, and for almost 2 hours, I had to explain that the majority of the calls that were made were not from my cell phone. I gave them examples of 2 calls being made from 2 different places, 20 miles away. They also play the word gave by saying "These calls were made from your device" and "we did an investigation". Theirs investigation consisted of taking 4 numbers from my bill and calling them. When I explained that I didn't call these numbers, they insisted that I did. These 4 numbers are realtors. What would I be calling a realtor for. I don't need a home, I have one right now. They refused to do any more. They wouldn't even look at my past bills to see that I don't make a lot of phone calls. As I said before, we used less than 600 minutes TOTAL for both phones (my wife used 153 and I used 356 last month. How the hell could you say that I used 2300 minutes the next month. That’s almost 200x as much.
Now I'm not a novice in information technology, I've worked in this industry for more than 15 years. I understand technology and I'm not a fool. But to tell me that "All these calls are made from your device" is a cop out.
What should I do? I've called fraud protect and they won't help. I called CS and they won't help. CS actually said they will only give me $130 credit. WHAT? for a $900 bill? No one is listening. No one cares. What the hell is going on? Has anyone had any luck resolving their issue on this forum?

tl;dr

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

I would cancel their service and move to a different company without paying a dime. Verizon, of course, will send your bill to a collection agency. This agency will mail a letter to you to confirm the debt. You simply need to respond by mail within 1 month explaining the situation and that you owe nothing to Verizon. The collecion agency will have to close the file without any action since there is no court order yet. Now if Verizon wants to take the case further to court, let them do it, it will spend few thousand dollors on their lawyers. And according to what you said, the judge will certainly dismiss the case in your favor.

Hi Bill:

Ditto on just about every deviant move Verizon Wireless pulled on you and many others. I just discovered your complaint and many others. I disconnected my account after 3 months and $1500 I incurred? I paid $450 and I'll see them in court. Since when is a phone more than a new car payment? Do you or anyone know of any agencies or any actions, petitions, impending litigation taken by other Verizon Wireless victims? I would love to know.

Tina

On 6/13/2008 a telephone pole rotted and fell on our garage roof. It put several holes in our roof then fell to the ground and snapped the wires in half and were stretched out across the road. We contacted verizon as soon as we noticed what happened. They sent a service man out and he said he was the wrong person for the job that someone else would be out. After a week another service woman came out and told us she wasn't the right person to do the job that someone else would need to come out. We had another appointment yesterday and no one showed up or tried to contact us. Again no service. It has been over 3 weeks now that we have not had service and in the meantime all the rain we have had is pouring into our garage thru the holes in the roof. I keep calling and spoke to several supervisors and nothing is being done to repair the damages or restore our service, and the wires are still laying across the road. I am at wits end and don't know what to do, I need some help.

Thank you,

Debra Appel

Cancelled verizon phone and internet 2/5. Previous payments were deducted from my checking account on a monthly basis. I paid the last bill of $23.68 and received a confirmation for payment. On 9/10 Ireceived abill for $277.16 for a phone number which is not mine. Spoke with Mrs. Johnson who said this was Verizon's mistake and would take care of it. Again I received a bill on 12/8 for $262.36 saying service would be suspended 12/17. I don't have Verizon's service and am tired of this company annoying me and would like my file closed as I do not owe anything.

Below is a letter I have composed after getting the run around from EVERY SINGLE operator at Verizon after calling to determine why my DSL service wasn't working - I got a different answer from every operator I spoke to:

I recently changed my telephone service from Verizon to Comcast Digital Voice due to the run-around I got every time I called Verizon to straighten out an error. I moved into a new condo in February 2008 and initially just requested DSL service. When I discovered I did not have good cell phone reception in my home, I then decided to get land line Verizon phone service. From that point on I have received nothing but grief and headaches. After receiving my first bill, I discovered I was mis-quoted the bundle price of the DSL/telephone combination. I then had to call three months in a row to get the credit that was promised to me. Each time I called I was transferred a minimum of four times to people who had no idea how to help me and kept me on the line for about 45 minutes each time. That is unacceptable.

On Saturday, August 2, 2008; I changed my phone service to Comcast because I could not deal with the lack of service and high price of Verizon�s phone service. At that time, my DSL service stopped working. I called the next day, August 3, and spoke to a man who seemed to only know the script he was provided and could not help me. He said he would send a technician out the next day to fix my problem. On Monday, August 4, I received a phone call from Verizon saying it was not necessary to send a tech to my home; they could fix my DSL issues remotely before the end of the business day. Needless to say that did not happen. On Tuesday, August 5, I called Verizon Technical Service from work because it was the only time I felt confident I would get an English speaking operator to help me. I was kept on the phone for 2 HOURS. My marathon call initiated with Eileen in Tech Support who told me I had to change my service with the billing department. Eileen transferred me to Ms. Taylor in billing who told me that was not her department�s responsibility and she would transfer me to VSSP. She also said the longest she could stay on the phone with me was 2-3 minutes which I found frustrating since I had already been on the phone for 45 minutes. Ms. Taylor transferred me to Mr. Harley in VSSP who told me that my service was active; exactly the opposite of what Ms. Taylor has just told me. Mr. Harley then transferred me to Neriza in Technical Support. Neriza was less than helpful and said my service was NOT active. Neriza then transferred me to billing to speak with Ms. Delk. In case you are keeping track, I spoke to billing twice and tech support twice during this call and no one could help me. Finally Ms. Delk took sympathy on me and my ever diminishing patience and handled everything for me so I didn�t have to sit on hold beyond the 2 hours I had already done.

Once again, when I returned home on August 6, I did not have functioning DSL service. I called Verizon again, against my better judgment, but I had no choice. I had received email confirmation and a recorded phone call confirming my DSL service but both gave me different dry-loop phone numbers associated with my account. I called to clarify the correct phone number and to make sure I did not have 2 active accounts. I was again transferred to 4 different people in different departments who all gave me conflicting information about my account, none of whom could tell me why I STILL did not have functioning DSL service. I was finally transferred to Ms. Compton in Retention Solutions in Tampa, FL. She sympathized with my frustration and recognized that I was not getting helpful service and agreed to cancel my DSL account with the promise that I would not be charged an early termination fee. I asked to confirm that several times and she guaranteed me that if she kept the account active until August 14, I would not have to pay the fee. I should have known that it would not end so smoothly.

On September 15, I received a final bill in the mail with a $79 early termination fee charged to me. I promptly called Verizon at 5:45 EST to resolve this incorrect charge and was once again put into the carousel of transfers. I spoke with four different operators over the course of 2 HOURS, all of whom told me it was a legitimate charge and they could not remove it from my account. None of the operators wanted to hear my story about what led me to disconnect my service, all just spoke over me and refused to listen to my side. I was finally told by Ms. Charleston that Ms. Compton had no authority to waive my early termination fee and that I should have spoken to her supervisor. I asked her how I was supposed to know she was not authorized to make that decision and she could not provide a reasonable answer. She also told me that my Verizon DSL would not have worked because the jack was re-routed when Comcast hooked up my phone. I again asked how I was supposed to know that when I asked four different operators on August 4th if that would be a problem and they ALL said no. Every time I called I was given inaccurate and misleading information by Verizon operators! Now Ms. Charleston implied that it was my problem and I still had to pay the early termination fee because I was promised something by the wrong person. It is ludicrous that I am held responsible for the incompetence of the Verizon staff! I was not provided helpful or efficient customer service and I am entitled to that as a customer. Now, because everyone at Verizon gave me CONFLICTING AND INCORRECT information, I am being penalized and have to pay a ridiculous fee. Please tell me how that is fair or good business practice on the part of Verizon. Ms Charleston advised me that a supervisor would be in touch with me tomorrow (which is now today) to help further with my issue. Needless to say, I still have heard nothing from anyone at Verizon.

This practice of transferring and being told �it�s not my department� in infuriating. I am the helpless customer looking for answers and no one took responsibility to help me. This is absurd! I have never experienced such poor customer service in my life! The robotic script reading and �I�m sorry� that I received from every person I spoke with was beyond frustrating. I do not understand the confusion between departments. How is it possible that billing and tech support can�t work together to solve my issue? How is it possible that no one could tell me that my DSL wouldn�t function with Comcast phone service? Why do I have to sit on endless hold while everyone passes the buck at my expense? Is this how you think your customers should be treated? Are we nothing more than a phone number and a phone bill to you? I paid a ridiculous amount of money per month just for phone service and your workers don�t even have the courtesy to try to take an interest in my problems. It is not as if I was asking anyone to go above and beyond the call of duty.

I am tired of receiving calls from creditors asking for people that I don't know. I recently moved and had to get Verizon (Home Line) instead of SBC due to the location. I regret it! I have changed my house number twice because annoying calls from creditors. And I am still receiving calls presently. According to the Verizon operators, this problem is out of their hands since the former customers of my numbers are at fault. Why do I have to be paying the price! Why doesn't Verizon give me a brand new number(one that hasn't been used before)? I have been a Verizon cell customer for years and now because of this problem I don't think am going to re-new my contract. I want the creditors calls to stop! I hope help is near.

Early this year, I moved and paid my final bill to Verizon. In fact, I had overpaid them and received a check for a credit. Later I received a bill from a collection agency (AFNI). I spent several hours on phone calls, making copies and faxing the agency proof that the bill had already been paid.

Yesterday, I received a bill from another collection agency (Allied). I called them. They said that the reason that I was still getting letters was that Verizon had not cleared the bill. So I called Verizon. They said that my balance was zero, but when I reached the Financial Services they said that they were still showing a balance and there was nothing they could do; it was now up to the collection agency. Needless to say, I'm not happy. If anyone out there knows of a class action suit against Verizon for this type of egregious behavior, I would be happy to join it.

I was a customer of Verizon for 4 years, using their basic home phone service & their high-speed DSL. When I needed to move around April 2008, I contacted them 4 weeks in advance, ordering my phone service to be moved. The apartment I was moving into was in a building right across from the building where the old service had been installed, which is to say, it should have been very easy to complete this job.

So when I ordered the transfer of the service over the phone, the agent at the other end assured me she had everything down & the service would be working at the new residence by a certain date.

We moved to our new apartment, but there was no sign of any life in the phone service. My husband & I incessantly called up their customer service number, at times holding for 45 minutes ( has anyone noticed too that for such a huge utility company, their customer service department works only 8AM-6PM MOn-Fri). At one time, the rep at the other end explained that the delay was because they had transferred the line to another address in another STATE! So while Verizon bumbled their way through their own mess, our small home-based business suffered as now we had no access to phone or internet.

After 3 weeks of this, I called them up to cancel the service. After a month of cancellation, I got an invoice from them for the phone service. Again I called them up & informed them that the service was canceled due to their ineptness. The rep at the other end told me to ignore the bill as the account had been closed. This was in Jun-July of 2008.

In Sept 2008, I got a bill from a third-party collection agency demanding $99 towards Verizon phone charges. Again I spent 2 days pursuing Verizon. I was transferred from one ignorant fool to another, each one taking me on a different spin. The final two agents at the other end then turned aggressive on me, stating these charges were due, & I had to pay them up.

I then realized that Verizon to cover their sloppy work methods & ethics, simply does not leave a paper trail. You just HAVE to call them up to resolve anything, & of course, there is no trail left there.

I would now like to not only dispute the charge, but I would like to file a counter-charge against Verizon for harassment & the loss to my business for over 4 weeks from their inability to provide phone & consequently internet service.

I had Verizon telephone and internet service for a total of 0 (zero) days; I am now in collections.

I canceled service three times - I have the names of the representatives, three Verizon's confirmation numbers and three confirmation e-mails from Verizon. I also have a credit voucher number from Verizon for the billed amount.

Verizon has a 30 day money back guarantee and I am in collections for services they never rendered!

I'd love to hear from anyone else who had a similar issue.

I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. They say that the bill was emailed to me, which I never received. I am totally disappointed in Verizon.

DSL service terminated even though bill was paid. I got 4 different answers as to why after being transferred 4 different times. The customer service agents could not tell me why it was being terminated and they did not know how to restore it. I asked to speak to a supervisor and was transferred. Then disconnected. I was on the phone over 4 hours total and they could not give me a straight answer or solution.

We need a box for the new improved? Cable for our TV.. .3 of us called...6 hours... no results.

I am experiencing the same situation right now. Never given a return envelope, never told to return the broken phone. Told that the original contract called for the return, but they wouldn't provide the original contract. So terminating this contract.

I am unsure how the buy one get one free would work in store, how ever, online you would only be able to receive this promotion with either upgrading 2 lines or adding 2 new lines. From the statement you provided it seems that the representative should have informed you that you would have to upgrade 2 lines on your account to receive this promotion instead of upgrading and adding a new line which I know you would be unable to do this online with the buy one get one free.

I have came into the Verizon store multiple times in the past year and been helped by a man named Chris. Every time I have gone in there it has been the worst consumer experience I have ever had! Each time I have came in with an easily fixed problem (I've come to find out later) and he has told me there is no way he or Verizon can help me. He is rude and refuses to help customers. I have tried to get in touch with the store manager to complain, and they never answer the store phone. I ended up calling customer service and filing a complaint. One of the times, he told me I would have to call technical support and request a new phone be mailed to me. I got very upset, since I'd only gotten the phone 2 weeks before, and on my way out another employee noticed how distressed I was. He immediately took me aside and got me a new phone within minutes, for no charge. This was because I was still under warranty, and Chris didn't even care to find this out. The next time I came in I was forced to be helped by Chris again, having difficulties fixing my volume settings on my phone. After making me stand around for 2 hours, he told me there was "nothing he could do." He sent me on my way, yet again acting very rude. I ended up finding out later from a friend that there was a simple option in the phone menu that had to be changed to fix my problem. The third time I went in for help I requested to NOT be helped by Chris, and yet again he was the only representative available! My phone was freezing and not showing me my missed calls or text messages. He YET AGAIN told me he could not help me and that I needed to go home and download a software update, and if that didn't fix it I would need a new phone. Frustrated, I gave up and didn't use my phone (it's a Blackberry Pearl) for several months. Finally I gave in and got on Verizon's website to download this upgrade. Since I couldn't find it, I called technical support. The nice man on the phone told me all I had to do was clear the cookies from my phone memory! I have tried many times to go to the verizon website to find a place to share complaints, but to no avail. Also, when you call the customer service helpline, it is impossible to find a person to report problems with representatives to. No one from Verizon seems to care at all when a customer has problems with their employees. As soon as I can, I am planning on changing my (and my family's) phone service to a different company.

We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now.

After 11pm I got crank call on my cell which came in as "restricted" call, thing is I shouldn't have to pay for this call or Verizon should have to tell me who placed the call so I can take-up some action against them for costing me the airtime.

Can't seem to get it through those idiots at Verizon that if I'm your so-called valued customer why in hells name would you subject me to "restricted" calls that eat up my airtime that I'm paying you good money for - - well that's where enough is enough and I think I could easily convince a US District court judge that Verizon has a fiduciary obligation that supercedes our contractual agreement and file a class action suit against you for thia and future losses and earnings.. You may want to run this one past your attorney and get back with me because I'm not taking this ### any more..

I have had the same phone number since 1994 back when it was Centel. It went from Centel to alltel to verizon, back to alltel then finally to Verizon. I have spent over $40, 000 on cell phones and cellular service. I am a self employed individual and have had my ups and downs. Regardless of my ups and downs, I have always paid my cellular phone bill. When it was Alltel, I always received excellent service and they understood the ups and downs of being a small business. They never dinged me or made it hard for me and sometimes they would run my service two months before I payed it. They ALWAYS gave me a courtesy call about my bill and I always payed the full amount due. Back in July of 2009, having heard that verizon was taking over alltel, I called Verizon and inquired about what was coming. I specifically talked about my feelings and how I operate and wanted to know if I was going to be a name or just another number when Verizon took over. They told me that it wouldn't change and that they wanted me to stay because, with my service history, I was a valued customer. HOGWASH!
My problems started with service, it started degrading and I called about it- their excuse was that I still had an Alltel phone, or still has an Alltel number- blah blah blah... they kept giving me excuse after excuse until they had me completely in their vise.. ALL Verizon... thats when they screwed me.
Back in December of 2009, I decided to go to a storm2 from my BB curve 833o- I had everything done and when it came time to complete the transaction, they informed me that I would have to pay the $500 plus because my account had been blacklisted and I would not be able to charge it to my account. I asked why and they researched it and said that my phone had been shut off back in september of 2009. I asked for how long and they said 20 minutes or so... WOW- I asked if they recieved payment and they said yes- they recieved it immediately the same day, within minutes.
I then set up a scenario for them: Here I am, a customer with over 10 years (15 to be exact) of loyal service, Over $40, 000 spent on cellular service and equipment, ALWAYS paid every penny, NOT under contract- WILLING to commit to another TWO YEARS of GUARANTEED MONEY... and were they willing to sacrifice that for a stupid little incident after 10 plus years of loyalty... they DIDNT CARE- so I left.
I called verizon that night and started turning off ALL service except my main number I've had for all these years. I told them that wasnt getting shut off until I could port it over elsewhere. Folks, I am a single person and I pay over $240 per month to verizon- I have a DROID, AIRCARD, and a second phone for the grandparents.
The regional manager called me the next day and told me he couldnt get the blackmark off my record and that it would stay for six months- but if I would come in to the local store, he'd make it right- I did, and he did. He worked with me on the equipment and I stayed- And I dumbly kept all my services...
The last straw is that in May of 2010- My bank returned a $600 plus payment to verizon by mistake- As soon as I received a text message from verizon that my payment had been declined- I resubmitted it from my phone using the 'my verizon' app and it went through. They got their money immediately on the second go round.
The next time I tried to pay my bill using the phone, I was told that I can no longer do so and that the only way I can pay my bill is CASH ONLY and only at a local store- I was told that in order for me to resolve the cash only terms- that my bank would have to submit something on official letterhead to verizon's TREASURY DEPT. stating that it was their mistake- then the TREASURY Department would reverse their actions... My banker did... and THEY DIDNT.
SO, now here I sit- with a $517 bill due... verizon has sent me a text saying that my service will soon be interupted because of non-payment... I guess I now realize that I am a friggin number and that 15 years of loyalty means jack ###.
Side Note**** I also have had an aircard for 3 or 4 years that has never averaged over 50kb/sec at home. I started complaining to alltel as soon as I got it and it was always a different story- they tried several aircards and whenever I'd call in, the tech would work some keyboard magic and my service would improve some, only to degrade within 24 hrs. After Verizon pirated over- they continued the same dog and pony show. They DID send a tech out to my area, but wouldnt tell me when he'd come and that he couldnt come to my home to see my equipment and its performance... LUCKY ME, I just happened to be home and saw him, so after I approached him, he identified himself. We stood on the side of the road and talked for 2 hrs or more. He did show me where I was using a tower 1.8 miles away and that it couldnt handle the data demands and that it hadnt been upgraded since 2004. I've only had a card since 2007 or 2008- so that means I was lied to when I initially got the card.
He did tell me that Verizon would have to spend approximately $260, 000, 000 in the area to bring it up to speed.
Whenever I called verizon to see what they were gonna do about my issue- the 'supervisor' s only ultimate alternative was that if I was unhappy then I could cancel my service... SO- here I am with over three years of not getting what I paid for- I was strung along with promise after promise- I paid out over $3000 for broadband performance I was promised but never got.. and they said I could cancel my service. I asked to be taken higher than the supervisor and was told that wasnt possible...

Does anybody know a good attorney that would want to look at my story?
I have all records to prove my story.

Verizon treats any customers with issues as a threat. If you ask for a supervisor because the Rep is unwilling to handle your complaint they will say that one is not available. This way they do not get a ding on their record for not handling the issue in a timely fashion. Remember each time that you call them it costs them money as they are charged per minute for every customer call that is generated at customer service. (Laugh) service is not known by Verizon. Also look at the lawsuits that are filed against them and you might be able to joint in a class action suit depending on your circumstance.

HOGWASH!

You state the call took place at 11PM, if this is the case you were not charged anything. All calls after 9PM are free. So none of your airtime that I'm paying you good money for" was affected. So before you go and "pay good money" for your attorney, you may want to take a minute to understand your plan

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

Why did you wait over a month to call you idiot?!?!?!?

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.