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Every few months Verizon adds on 'other providers' to the business phone bill; needless to say without any permissions from the account holder. This month they added 2 charges of $49.99 each from ILD teleservices for some bogus operation called "Contact Msg Mthly Fee".
Verizon phone reps are chosen (I'm guessing) for their extraordinary ability to soothe even the most frustrated customer complaints, and will always remove the charges and service when requested. However the whole business of adding on 3rd party provider charges when they are not requested and totally undesired smacks of fraud. I would guess plenty of people never notice the extra charges. Coincidentally (or not) I just reduced my bill by getting rid of 2 800 numbers.
My questions are :
"Who gave Verizon permission to tack on any 3rd party service provider they feel like to my bill?"
If I tried that stunt with my customers without their knowledge or permission I suspect they would have a screaming fit.
Are there any class action lawsuits pending which will at least discourage Verizon from this sleazy practice? I see there is one for wireless data customers who are getting billed $1.99 any time they hit a data button on the phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've had to call about these third party charges at work many times. I don't call Verizon; I call the other party. The other party can't add charges to your bill without some sort of authorization. Next time, ask them who authorized the charge. Although they do seem sleazy, they do credit back the charges, which makes them seem even less legitimate.
Hello,
ILD Teleservices is a leading payment processor for transactions between merchants and consumers. Through contractual relationships with telephone companies like AT&T and Verizon, we give merchants the opportunity to let consumers charge products and services such as long distance, internet access, and collect calling directly to your phone bill.
As a result, instead of purchasing these items with a credit card or opening an account with the merchant, you can have a transaction billed directly to your phone. When you do, the merchant sends your transaction information to ILD, and ILD adds the charge to your phone bill. It’s a service very similar to what credit card companies provide.
If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at askild@ildmail.com. If you would prefer to call us, please call our hotline at [protected].
Thank you, and please let us know how we can help.
Monica Melgar
ILD Teleservices
Monica Melgar, who is giving you authority to put these charges on our phone bills? This has happened to be 3 times this year and I'm getting really tired of it. Every month I examine my bundled Verizon bill to ensure I'm not being overcharged or scammed. It's so ridiculous.
I know other people who have a bundled bill who are experiencing the same scam. It must be because they assume the consumer is just not going to notice it because the bill is so large. I have contacted Verizon many times regarding this matter and they act like this is no big deal because the charge is being credited without argument. But it IS a big deal because there are probably HUNDREDS if not THOUSANDS of consumers who pay this fraud charge without notice and they are adding the charge without the authorization of the customer.
I intend to go further with this matter.
Hello,
I'd like to offer a way of avoiding any further charges from ILD Teleservices.
We can block your telephone number in our system to ensure you no longer are billed by any service provider using ILD for payment services. You can also ask your local phone provider to place a 3rd party block on your telephone.
Please call ILD at [protected] or you can email us at askild@ildmail.com and request to be blocked in our system.
I sincerely apologize for the inconvenience this has caused, and hope that you contact us so that we may resolve this issue to your satisfaction.
Thank you,
Monica@ILD Teleservices
Here's a link as to why you're wrong.
http://www.msnbc.msn.com/id/3078500/ns/technology_and_science-tech_and_gadgets/t/phone-bill-cramming-spikes-again/
If you're going to be mad at anyone be mad at the government for deregulating the telephone industry. It's your fault for falling for a stupid scam, not Verizon's. Consumer ignorance is a very frustrating thing.