Vince Camuto
Reviews and Complaints

I bought a pair of heels from Vince Camuto's website, and I was pretty disappointed with the quality. After wearing them only about 5-6 times, the heel actually broke! I mean, seriously? The heel just snapped in half, it didn't even come off the shoe. It was a total bummer.

So, I decided to reach out to Vince Camuto's customer service to see if they could help me out. But guess what? They flat out refused to replace the heels or even address the issue. They told me that it's the customer's responsibility to deal with the retailer where the shoes were purchased. And on top of that, they had the audacity to tell me how they think the retailer should handle the situation. Like, seriously, why should I have to go through all that trouble?

Of course, I followed their advice and contacted the retailer, but guess what? They didn't do anything about it either. So, in the end, I was left with broken heels and no support from Vince Camuto. It's really disappointing when a brand doesn't stand behind its products, you know?

I mean, come on, Vince Camuto! If your product breaks after just a few wears, the least you could do is take responsibility and offer some sort of solution. It's not like I was doing anything crazy in those heels, just regular everyday wear. I expected better quality and customer service from a brand like Vince Camuto.

Overall, I wouldn't recommend purchasing from Vince Camuto's website. If their products can't even withstand a few wears without breaking, it's just not worth the hassle. Save your money and find a brand that actually stands behind their products.

So, I bought a pair of boots from the Vince Camuto website, but dang, they were way too big for my feet. I mean, seriously, I couldn't even walk properly in those things! So, naturally, I had to go through the whole exchange/return process. But guess what? Vince Camuto doesn't provide any of those fancy-schmancy return shipping labels that every other store seems to offer. Can you believe it?

I mean, come on now, it's like they're living in the Stone Age or something. Every other merchant out there deducts a measly $12.95 (which is basically peanuts) from your refund for the size of a boot box. But not Vince Camuto, oh no! They expect you to fork out a whopping $35.00 just to ship those boots back to them. I mean, seriously, who does that? It's like they're trying to rob you blind!

Now, don't get me wrong, I'm not expecting free shipping for returns. I mean, that would be too good to be true, right? But not offering return shipping at a reasonable cost? That's just plain unheard of in this day and age. I mean, seriously, Vince Camuto, get with the program!

Needless to say, I won't be ordering from Vince Camuto ever again. I mean, why would I? There are plenty of other online stores out there that actually care about their customers and don't try to squeeze every last penny out of them. So, Vince Camuto, consider this my final farewell. You won't be seeing any more of my hard-earned cash, that's for sure!

I just got myself a pair of the Bevvisa Wedge Bootie in Tortilla from Vince Camuto's website. Normally, I wear an 8.5 in boots, but they only had size 8 available. Surprisingly, they fit me perfectly! Now, I gotta say, my feet are super narrow, and these booties seemed like they would be too. So, if you've got wide feet, I don't think these would be the most comfortable option for you.

I decided to put them to the test and wore them for the first time while I went on a shopping spree for several hours. And guess what? Not once did they hurt my feet! I was pleasantly surprised by how comfy they were. Plus, the color of these booties is so versatile, I can pair them with a bunch of different outfits and they'll still look cute.

Now, let me tell you about my experience with the Vince Camuto website. It was a breeze to navigate! I had no trouble finding what I was looking for, and the order process was painless. I placed my order, and before I knew it, the booties were at my doorstep in no time. I was impressed by how quickly they arrived.

Overall, I'm really happy with my purchase from Vince Camuto. The Bevvisa Wedge Bootie in Tortilla is not only stylish but also comfortable, at least for my narrow feet. The website made the whole shopping experience easy and hassle-free. I would definitely recommend checking out Vince Camuto if you're in need of some trendy footwear.

So, I bought these two shoes for my girlfriend from Vince Camuto's website, you know? But guess what? They were too big for her feet, man. So, I had to return them and get a smaller size. I printed out this return label thingy and decided to get store credit, you know, just in case they didn't have the right size in stock when I got the credit. But then, I thought to myself, "What if they run out of stock before I even get the credit?" So, I said, "Screw it!" and ordered the second pair in a smaller size using my own card again.

Then, I had to call up their customer service, you know, to sort out this whole return situation. I asked them if they could put the refund back on my card instead of giving me store credit for the first two pairs I returned. The lady on the phone was like, "Hold on a sec, dude." She put me on hold for a couple of minutes, you know, and checked the tracking for my return. She saw that it was due that day, man. And you know what? She promptly refunded the original purchase amount back to my card, bro! And get this, she didn't even charge me any return fee! Now, that's what I call some awesome customer service, man!

So, yeah, Vince Camuto's customer service totally came through for me, dude. They hooked me up with a quick refund and saved me from any extra charges. I gotta say, I'm pretty stoked about it. It's nice to know that there are still companies out there that care about their customers, you know? I'll definitely be shopping with Vince Camuto again, man. They've earned my trust, for sure.

So, my husband surprised me with a pair of Over the Knee boots from Vince Camuto for Christmas. They were undeniably cute, but unfortunately, they didn't fit me well. Determined to get the perfect size, I decided to exchange them for a smaller one. Little did I know that this simple task would turn into a frustrating ordeal.

First, I tried reaching out to them by phone and email, hoping to get a response. It took quite some time before I finally heard back from them. And guess what? They informed me that they don't offer exchanges. Seriously? I was disappointed, but I reluctantly agreed to their alternative solution. They told me that I had to return the boots, pay for the shipping myself, and they would credit the amount back to my husband's card. Then, I could place a new order for the correct size. It was a hassle, but I decided to play along.

I went ahead and paid a whopping $35 to ship those boots back to Vince Camuto. Meanwhile, I stumbled upon some other boots on Zappos and decided to give them a try. To my surprise, I received the Zappos boots just one day after placing the order. They were perfect, and I completely forgot about the whole Vince Camuto credit situation... until today.

Curiosity got the best of me, and I decided to review our credit card statements for the past three months since Vince Camuto received my return (I even paid extra for tracking). To my dismay, there was no credit to be found. It hit me like a ton of bricks. Essentially, they had taken $150 from me (not to mention the additional $35 for shipping). I felt cheated and deceived.

Sure, Vince Camuto has some cute stuff, but I strongly advise against ordering directly from them. They will gladly take your hard-earned money without providing the service they promised. It's a shame because I genuinely liked their products, but this experience has left a bitter taste in my mouth.

I bought a pair of white heels from Vince Camuto's website, and let me tell you, they didn't look like something a bride would wear. It's always a struggle to find white heels that don't scream "wedding," but I lucked out with these ones. I found them at the Vaughan Mills location and instantly fell head over heels for them. Price wasn't even a concern for me because I just had to have them.

I purchased these beauties last year, and unfortunately, this year they decided to rip on me. I was devastated. I went to the store and spoke to the manager, hoping they would understand my plight. But no, they turned me away, saying it was just "wear and tear." Can you believe that? I couldn't. So, I decided to give their customer service a call to see if they could help me out.

I spoke to two different people, and guess what? They both gave me different answers, but they both said no. They rejected my request for a replacement or refund. Can you imagine? On top of that, they don't even allow any returns or exchanges on purchases. It's like they don't care about their customers at all.

But wait, it gets even better. My co-worker also had a bad experience with Vince Camuto. She bought a pair of ballerina flats to wear around the office, which is carpeted, mind you. And guess what happened? The shoe started peeling away from the sole after just one week. Can you believe it? She went to the store hoping for some help, but they turned her away too. Can you believe the audacity?

Oh, but don't worry, the store offered to glue the sole back on. Can you believe that? Glue! I mean, come on, that's not a proper solution. It's like they're mocking us, thinking we'll settle for a quick fix. Well, guess what? We won't.

So, if you're thinking about buying from Vince Camuto, I would think twice. Their customer service is a joke, and their products are clearly not made to last. Save yourself the disappointment and find a brand that actually cares about their customers and stands behind their products. Trust me, you'll thank me later.

I really, really love Vince Camuto shoes. Seriously, I can't even begin to express how much I adore them. I mean, I never write reviews, but this whole customer service thing that happened to me just deserves to be talked about. So, here's the deal: I ordered these super fabulous boots from their website, right? And I was so excited because I wanted to wear them on New Years Eve. I even paid a whopping $27 for 1day air mail, just so I could get them in time.

But guess what? UPS, those delivery folks, they messed up big time. They didn't deliver my boots because they said the shipping address was incorrect. Can you believe that? I mean, I double-checked my order and made sure all my info was spot on. And you know what I found out? When Vince Camuto shipped my order, they forgot to include the apartment number. Like, seriously? How could they miss that? It's just one little number!

So, here I am, three days later and still no boots. Can you imagine my disappointment? It's like waiting for Christmas morning and finding out Santa forgot to bring you any presents. Yeah, it's that bad. So, I decided to reach out to their customer service and ask for a refund on the shipping. I mean, it wasn't my fault, right? I shouldn't have to pay for their mistake.

But you know what they said? They had the audacity to tell me that it wasn't their error, so they couldn't issue a refund. Can you believe the nerve? I was so shocked and frustrated. I mean, come on, Vince Camuto! Take some responsibility for your actions! Maybe, just maybe, if they took the time to double-check the shipping information before sending out their orders, this whole mess could have been avoided.

I have to say, even though I absolutely love the brand, I won't be ordering from them again. Nope, not a chance. Why? Because they showed absolutely no accountability for their mistake. And you know what? I'm not keeping quiet about it. I'm going to tell all of my friends, especially those who are dedicated shoe purchasers, about this terrible experience. They need to know what they're getting into if they decide to buy from Vince Camuto.

It's just so disappointing, you know? I expected more from what is supposed to be a higher-end brand. But hey, I guess mistakes happen, right? It's just a shame that they couldn't own up to it and make things right. So, yeah, I'm pretty bummed out about the whole thing. Vince Camuto, you let me down. And I won't be forgetting it anytime soon.

I'm extremely disappointed with my recent purchase from Vince Camuto. I had high hopes for the pair of boots I ordered, despite their hefty price tag of $264. However, when the package arrived, I was shocked to find that they had sent me a completely different style of shoes. It was frustrating to say the least.

After enduring a grueling 30-minute hold time, I finally managed to get in touch with Laneesa Mcdonald from customer service. She requested that I take pictures of the incorrect shoes and email them to her. She assured me that she would process the return by the end of the day, but also mentioned that it could take up to 30 days for the refund to be issued. I couldn't believe it - such a long wait!

To my dismay, the end of the day came and went, and there was still no progress on my return. Frustrated, I decided to take matters into my own hands and initiated the return process on their website, opting to return the boots to a DSW store instead. I simply couldn't bear the thought of keeping such an expensive pair of boots that I didn't even like.

Around 9 pm, just when I thought things couldn't get any more aggravating, Laneesa emailed me again. She demanded more pictures, warning me that without them, she wouldn't be able to process the refund or exchange. Little did she know, I had already returned the shoes to DSW for a store refund and reordered a new pair. To make matters worse, she had the audacity to mention that I would be charged $35 for shipping and an additional $8 for the return. Who does that?

Now, I'm left hoping that DSW will send me the correct pair of boots. Vince Camuto, you should be ashamed of yourselves. You've lost yet another customer. I will never order from you again, and I won't hesitate to warn others about your poor service.

I came across a VC jacket on Macy's website and I wasn't sure about my size. Unfortunately, they didn't have the sizes I wanted to try. So, I decided to order them directly from the VC website, even though it cost me an extra $60 compared to Macy's. It's been 3 weeks now and I still haven't received the jackets. I decided to reach out to customer service via email, informing them that I had the tracking information, but the shipping updates had stopped 6 days ago. I asked them to request a trace on the package. Their response was quite blunt, without any pleasantries. They simply gave me the tracking number, which I had already mentioned I had. I tried contacting customer service two more times, but it was no use. The last person I spoke to claimed that I had chosen Surepost with UPS for free shipping, and that it would take 6-8 weeks for delivery. That was a complete lie! I only chose free shipping and there was no mention of Surepost or a lengthy delivery time. If I had known, I wouldn't have placed the order. I usually order from Macy's, Nordstrom, Lands End, and other similar stores. They all offer free shipping for orders over $100 (sometimes even less), and the delivery is usually within 3-5 business days at most. I have a feeling that once I finally receive these jackets, I'll have a hard time getting a refund for the one that doesn't fit. This concern arises from reading about other customers' struggles with this company.

I made an order a couple of weeks ago and it still hasn't been shipped. I reached out to customer service through email and had a conversation with them, but I must say, they haven't handled this situation very well. I feel like Vince Camuto has, at the very least, failed to provide timely and helpful communication. But honestly, it seems more like they've been intentionally deceptive. This is definitely not what I would expect from a company like this. You know what they say, you get what you pay for, but in this case, I would have expected better service even from Walmart or Dollar Tree, if you catch my drift.

So, when I spoke to customer service yesterday, they told me that my order hadn't even been processed yet and they had no further information for me. I asked if I could cancel the order, but they said I couldn't and that I would have to pay for the shipping to return the merchandise. I requested to speak to a supervisor, but they informed me that there's only one and she had already left for the day. Apparently, she won't be back until Monday. They also suggested that I reach out to the shipping department for any further updates, but guess what? They were gone for the day too. This really left me scratching my head because later that night, I received an email from the shipping department claiming that they had already shipped my order. I mean, were they still there or not? It's either unhelpful communication or just plain deception, you know what I mean? It's up to you to decide.

I gotta say, I had a pretty disappointing experience with Vince Camuto. I mean, seriously, who charges you $8 just to get a refund? It's like they're trying to squeeze every penny out of you. And if you don't wanna fork over that cash, well, you're stuck with store credit. Not cool, man.

I've shopped at plenty of other places, even those fancy international stores, and none of them have ever pulled a stunt like this. They understand that returns can be a pain, especially when they're coming from far away. But not Vince Camuto, oh no. They're all about making that extra dough, even if it means tickin' off their customers.

It's just plain greedy, if you ask me. They should be more customer-friendly, you know? I mean, we're the ones keeping their business afloat, after all. But instead, they're slapping us with these ridiculous fees. It's like they don't care about us at all.

So, my advice? Take your hard-earned money elsewhere. There are plenty of other stores out there that actually appreciate their customers and don't try to squeeze 'em dry. Don't let Vince Camuto's greedy ways ruin your shopping experience. Shop smart, my friends.

I bought two pairs of booties from Vince Camuto's website, and I must say, I was quite disappointed with my purchase. One of the booties had a wonky sole, all crooked and stuff, and the other one was way too narrow for my feet. I mean, seriously? How am I supposed to walk comfortably in these shoes?

To make matters worse, when I opened the box, I was hoping to find a return shipping label included. But nope, nada, zilch. Turns out, you have to print it yourself. Like, come on, Vince Camuto, can't you at least make it a bit more convenient for your customers? And to top it all off, I have to pay for the return shipping myself! What's up with that? Oh, and let's not forget the "return fee" they charge you. I mean, seriously, why should I have to pay extra just to return faulty merchandise?

Honestly, at this point, I'm just gonna have to suck it up and keep these shoes. It's such a hassle to deal with the return process, and I don't want to waste any more time or money on this. But let me tell you, folks, if you're thinking of buying from Vince Camuto's website, I'd strongly advise against it. Save yourself the trouble and go to Dillard's or Nordstrom instead. They actually have a great return policy, unlike this place.

So yeah, that's my two cents on Vince Camuto. Not a fan, not at all.

I recently purchased two pairs of boots from Vince Camuto (vincecamuto.com), and I must say, I am quite disappointed with the quality. The heel plate on both boots came off, not just one pair, but both pairs! Can you believe it? I spent a good amount of money on these boots, thinking I was investing in top-notch products. Boy, was I wrong!

I've owned cheaper boots in the past that have lasted longer than these. It's truly disheartening. I usually don't take the time to write reviews, but this experience has left me feeling so frustrated that I just had to share my thoughts.

To make matters worse, I reached out to Vince Camuto for a solution, but guess what? No response! Can you believe that? It's absolutely ridiculous. I expected better customer service from a brand that claims to be reputable.

I want the world to know that Vince Camuto does not stand behind their products. It's important for potential customers to be aware of this before making a purchase. I certainly wish I had known beforehand.

Overall, I am extremely dissatisfied with my experience with Vince Camuto. The lack of quality and poor customer service have left a sour taste in my mouth. I hope others can learn from my mistake and think twice before investing their hard-earned money in this brand.